Mobile Technical Support Specialist

Telstra

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Job Description

Join our supportive Technical Support team, and help customers get the most from their mobile and unified communications (UC) services.

You’ll be supported to build your technical knowledge while resolving enquiries, coordinating requests and delivering a helpful, reliable customer experience.

This is a great opportunity to grow your career in customer service and technology.

You don’t need to know everything from day one—we value curiosity, clear communication and a willingness to learn.

PLEASE NOTE : This role is for a fixed term of 12 months.

What you’ll do

• Respond to customer enquiries about mobile and Unified Communications products by phone, email and approved digital channels.
• Record and manage enquiries, incidents and requests in the service management system.
• Use work instructions to identify issues, provide first-level support and escalate when needed.
• Keep customers informed with clear, accurate and timely updates.
• Maintain device, SIM and service records

What you’ll bring

This role requires Baseline Security Clearance; NV1 clearance is preferred.

We’re looking for someone who:

• Has customer service experience supporting mobile phones, or from an IT service desk, contact centre, or a retail or a customer-focused setting.
• Communicates clearly and enjoys helping people solve problems.
• Is organised, dependable and comfortable learning new systems and processes.
• Works well with others and takes ownership of tasks through to resolution.
• Holds a Baseline security clearance. An NV1 security clearance is preferred.

And helpful, but not essential

• An ICT qualification or certification.
• ITIL certification or a basic understanding of ITIL.
  

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