CPQ Analyst

Illinois Tool Works · Troy

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Job Description:

SUMMARY

The CPQ Analyst is responsible for supporting the administration, maintenance, and continuous improvement of Hobart Service's Configure, Price, Quote (CPQ) processes, tools, and systems. This role partners with Sales, Contract Support, Pricing, Finance, Operations, and IT teams to ensure accurate product configuration, pricing execution, quote generation, and system performance.

The CPQ Analyst assists in the design and documentation of business requirements, configuration enhancements, pricing models, workflows, and reporting capabilities. This position plays a key role in supporting CPQ system implementations, testing, troubleshooting, user adoption, and ongoing process improvements. The CPQ Analyst helps drive operational efficiency, data integrity, pricing accuracy, and a streamlined quote-to-order experience across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

• Support the administration, maintenance, and enhancement of CPQ systems and related commercial tools.
• Assist with the configuration of products, services, pricing structures, approval workflows, and business rules within the CPQ platform.
• Partner with business stakeholders to gather requirements, document functional specifications, and support solution design.
• Analyze quote and pricing data to identify trends, process improvement opportunities, and potential system enhancements.
• Support testing, validation, and deployment of system enhancements, product updates, and pricing changes.
• Troubleshoot quote, pricing, configuration, and workflow issues and collaborate with IT and business teams to resolve them.
• Maintain documentation related to CPQ processes, configurations, pricing logic, user procedures, and system changes.
• Create and distribute reports and dashboards that support commercial performance and operational decision-making.
• Support training and user adoption efforts by developing job aids, process documentation, and end-user guidance.
• Ensure compliance with established pricing policies, approval processes, and governance standards.
• Participate in cross-functional projects supporting sales effectiveness, digital transformation, and commercial process optimization.
• Provide post-implementation support and assist with ongoing continuous improvement initiatives.
• Other responsibilities or special projects not specifically listed may also be assigned.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• Bachelor’s degree in Business, Information Systems, Finance, Analytics, Operations, or a related field preferred.
• Minimum of 2-4 years of experience supporting CPQ, pricing, sales operations, business analysis, commercial operations, or related functions.

Preferred Experience

• Experience working with CPQ platforms, CRM systems, ERP systems, or sales enablement technologies.
• Knowledge of product configuration, pricing strategies, quote management, and commercial processes.
• Experience documenting business requirements and supporting system implementations.
• Strong analytical and problem-solving skills with experience using Excel, Power BI, D365, Salesforce, or similar platforms.
• Experience supporting cross-functional business and technology initiatives.
• Industrial service, manufacturing, or commercial equipment industry experience preferred.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies.

• Analytical Thinking: Evaluates complex business processes, pricing structures, and configuration requirements to identify trends, opportunities, and effective solutions.
• Business Process Improvement: Continuously seeks opportunities to streamline workflows, improve efficiency, reduce manual effort, and enhance the quote-to-cash experience.
• Attention to Detail: Ensures accuracy and consistency in product configurations, pricing rules, quote generation, system data, and documentation.
• Problem Solving: Identifies root causes of system, process, and pricing issues and works collaboratively to implement effective and sustainable solutions.
• Customer Focus: Maintains a strong understanding of internal and external customer needs and delivers solutions that improve the user and customer experience.
• Collaboration: Builds productive relationships across Sales, Pricing, Contract Support, Operations, Finance, and IT to achieve shared business objectives.
• Communication: Communicates technical and business information clearly and effectively to stakeholders at all levels through written, verbal, and presentation formats.
• Data Analysis: Leverages data, reporting, and performance metrics to support decision-making, identify opportunities, and measure business outcomes.
•  Continuous Improvement: Actively contributes to the evaluation and enhancement of systems, processes, controls, and tools to support organizational growth and efficiency.
• Technical Aptitude: Demonstrates the ability to learn, support, and optimize CPQ platforms, CRM systems, business applications, and related technologies.
• Project Coordination: Effectively manages assigned tasks, timelines, testing activities, and stakeholder communications to support successful project execution.
• Results Orientation: Maintains a strong focus on delivering accurate, timely, and high-quality outcomes that support commercial objectives and business performance.
• Business Acumen: Understands the relationship between product configuration, pricing strategy, sales execution, and profitability to support sound business decisions.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is:

• Regularly required to sit and operate standard office equipment.

Working Conditions

• Office environment
• The noise level in the work environment is usually mild.

Hours of Work

• Standard business hours with flexibility based on business and customer needs.

Compensation Information:

The pay rate will depend on the successful candidate’s qualifications and prior experience.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

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