Analyst, Accounts Receivable
Staples · Framingham
Staples is business to business. You’re what binds us together.
Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.
Join the Staples Finance team and help strengthen the financial health of the business. As an Analyst, Accounts Receivable, you will manage a specialized portfolio, partner with customers and internal teams to resolve account issues and help improve cash flow while delivering a positive customer experience.
What you will be doing:
- Collect cash for open accounts receivable and follow up consistently with customers until payment resolution is achieved.
- Research accounts receivable issues, reconcile payment remittances, and resolve billing discrepancies promptly.
- Minimize bad-debt write-offs and maximize cash receipts while balancing the needs of internal and external customers.
- Complete cash-on-account activity, escalations, credit reviews, and related tasks within established service-level expectations.
- Learn customer ordering platforms and understand how billing integrates into each platform.
- Identify, recommend, and implement process improvements, including opportunities to streamline or automate repetitive work.
- Create standard operating procedures for high-effort accounts and independently perform root-cause analysis on customer issues.
- Plan and prioritize work to meet service-level agreements, goals, and objectives.
- Communicate professionally with customers regarding past-due invoices and lead conference calls to resolve issues.
- Provide ad hoc reports and statements to internal and external customers.
- Negotiate payment plans or settlements for significantly past-due balances within established guidelines.
- Summarize and present account-reconciliation findings to customers and internal partners, including Sales, Customer Setup, Contract Gateway, and leadership teams.
- Communicate directly with customer Accounts Payable supervisors, managers, and directors.
What You Bring to the Table:
- Strong attention to detail and a high degree of accuracy in data entry and reconciliation.
- An analytical mindset with the ability to identify trends and anomalies in financial data.
- A proactive, resourceful approach to problem-solving and a strong customer-service orientation.
- Effective written and verbal communication skills.
- Eagerness to learn new systems and processes in a fast-paced environment.
- Strong organizational skills and the ability to manage multiple priorities and competing deadlines.
- Ability to analyze data sets and draw conclusions based on trends.
- Demonstrated ability to follow established procedures accurately.
What’s needed: Basic Qualifications:
- 1+ years of related experience in accounts receivable, accounting, finance operations, or a similar support role.
- Proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and filters.
- Experience using or learning ERP or accounting software such as Oracle, SAP, or NetSuite.
Preferred Qualifications:
- Bachelor’s degree in Business Management or Finance or equivalent work experience.
- Experience with collection software such as Webcollect or GetPaid.
- Familiarity with accounts receivable aging, cash application, and reconciliation best practices.
- Proficiency with the Microsoft 365 suite.
- Familiarity with multiple customer billing and invoicing methods.
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.