Patient Access Assistant - Inpatient
WellSpan Health · Lebanon
Unit/department/service line: Patient Access
Status: Full-Time
Schedule: Days 6:00A-4:00P
Weekend Requirement: Every Other Weekend; Varied schedule 3:00P-11:00P
Holiday Requirement: Every Other
General Summary
Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of the following duties: Inpatient admissions, Registration, Patient Arrival, and Kiosk support. Performs a variety of functions including, but not limited to; pre-service outreach to patients, greeting all customers with a warm and personal greeting, promotion and support of self-service tools, interviewing, preparing admitting and other related forms, assigning rooms for inpatients (as appropriate), monitor waiting areas, and preparing information and charges for billing purposes. Also performs a variety of functions related to cashiering and insurance verification.
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