Customer Success Management Senior Specialist

Amadeus · Bogotá

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About The Business Area/Department :

Amadeus Hospitality Distribution Consulting unit in Americas is focused on helping travel sellers and partners access and distribute hotel content effectively. Our area combines commercial strategy, customer success, and hospitality solutions, working closely with customers to grow their hotel business and maximize the value of Amadeus solutions.

Summary of the role:

As a Customer Success Specialist, you’ll play an important role in helping our customers get the most value from Amadeus hospitality distribution solutions to achieve their business goals.

You’ll work closely with customers to understand their needs and challenges, provide expert guidance, promote best practices, and support the successful adoption and use of our solutions. By connecting customers with the right expertise and resources, you’ll help them accelerate business outcomes and identify opportunities to gain even greater value from their investment.

Working alongside Customer Success Managers and cross-functional teams, you’ll contribute to a strong post-sales experience, build trusted customer relationships, and support continued adoption, retention, and growth.

If you enjoy solving customer challenges, sharing your expertise, and helping customers succeed, we’d love to hear from you.

In this role you’ll:

• Set customers up for success by understanding their goals and helping them maximize value from Amadeus solutions.
• Drive adoption and engagement through best practices, proactive guidance, and support throughout the customer journey.
• Be a trusted product expert, guiding customers through troubleshooting challenges and collaborating with internal teams to identify root causes and solutions.
• Monitor customer success by tracking key metrics, anticipating challenges, and driving business outcomes.
• Build strong relationships through regular engagement and business reviews.
• Support retention and growth by contributing to renewals and identifying opportunities for greater customer value.

About the ideal candidate:

• Fluent in English
• Communication – Clear, confident, and effective with customers and internal stakeholders.
• Relationship Building – Builds trusted, positive, and lasting relationships.
• Teamwork & Collaboration – Works effectively across teams to deliver the best customer outcomes.
• Ownership & Accountability – Takes initiative and follows through from challenge to resolution.
• Analytical Thinking – Uses data and structured problem-solving to identify root causes and solutions.
• 4 Years of experience in Customer Facing Roles.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Hybrid working model. 

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

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