Senior Associate, Administrative Assistance, W&R
WTW · Toronto
As Senior Associate – Administrative Assistance, this position requires a passion for client/customer satisfaction as well as the desire to continually tackle new challenges. This position often requires the handling of sensitive information with professionalism and integrity. As part of our fast-paced, dynamic environment and team, you will feel a strong sense of accomplishment as you develop your technical knowledge while leveraging your highly developed interpersonal and administrative skills. You will see your efforts contribute to meeting the needs of our team as well as our clients. Our supportive, team-oriented approach will motivate you to do your best while also helping others.
The role
Excellence
- Work directly with the Toronto and Canada Work & Rewards Market Leaders planning and executing on market initiatives, client and colleague events
- Work directly with our team of Work & Rewards senior consultants on a variety of client deliverables, project planning and related initiatives
- Develop a strong understanding of the Work & Rewards Group and all of our lines of business to provide proactive support
- Demonstrate autonomy and proactive initiative to plan and lead market-related activities
- Lead and support the development of client-ready documents including presentations and contracts in PowerPoint, Word and other written documentation/communication
- Proactively pursue and undertake ongoing development of technical and administrative skills to support in a continuously evolving environment
- Seek and participate in key learning and development opportunities/maintain steady progress
- Provide advanced level support in the full Microsoft Suite, specifically Teams, Dynamics, Word, PowerPoint and Excel, including the support of analytical market measures and system entries
- Ensure excellence and quality control; proofreading and editing documents to ensure they meet WTW brand standards
- Actively manage calendars for senior consultants; coordinate and prepare for meetings/events
- Coordinate complex planning, preparation, implementation of market activities and scheduling of travel arrangements, expense reporting
- Actively plan and participate in team meetings and support the capturing and completion of next steps and action items
- Anticipate and support administrative needs of leaders in partnership with other administrative staff
People
- Build strong relationships internally and collaborate effectively on cross-functional teams
- Support the collaborative team environment by partnering with other administrative staff on workflow and client projects
- Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
- Work in a supportive, team-oriented environment
Clients
- Oversee client project administration (including project set-up, contract administration, file maintenance, etc.)
- Provide assistance in new business activities – market research, presentation creation, database management
- Deliver on projects to meet or exceed client expectations
- Increase efficiency by identifying ways to improve processes
- Build strong relationships with clients’ particularly administrative support; serve our clients in a professional and collaborative manner
Financial
- Research billing and expense discrepancies
- Generate client/project financial reports in a timely fashion as needed