Client Advocate
WTW · Pittsburgh
The Client Advocate is responsible for managing client relationships and ensuring a seamless client experience. The CA leads and coordinates teams of consultants across WTW, including brokers, service colleagues, and claims advocates, to deliver efficient and effective support. This role requires strong leadership, communication, and project management skills to align resources with client needs.
A Client Advocate (CA) will need to have:
- Strong negotiation skills
- Strong management skills (mentoring and leading ACAs; coordinating with brokers)
- Strong project management skills
- Strong presentation skills
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
- Retains and manages a complex book of business while ensuring client satisfaction
- Establishes comprehensive understanding of each client’s industry, business, and objectives
- Provides strategic planning and consulting advice to clients, monitoring insurance and risk management needs in collaboration with WTW resources, practice, and industry groups
- Coordinates delivery of the E365 Plan and Client Stewardship report
- Engages and integrates WTW resources to support the client experience
- Designs and delivers client presentations, stewardship reports, service plans, and schedules