Head of Business Analyst
Chubb · Bangkok
Business Analysis
Lead the elicitation, analysis, and documentation of business requirements through stakeholder interviews, workshops, and process walkthroughs across life insurance functions.
Produce high-quality BA artifacts including BRDs, FRDs, user stories, process flows, data dictionaries, traceability matrices, and use cases.
Conduct gap analysis between current-state and future-state workflows across new business, underwriting, policy administration, renewals, claims, and surrenders.
Translate regulatory and business requirements into functional specifications for technology delivery.
Product and Platform Ownership
Own and maintain a prioritized backlog aligned to business and technology roadmaps.
Define clear user stories with acceptance criteria that engineering teams can execute effectively.
Support planning, refinement, review, and delivery governance to ensure timely and high-quality implementation.
- Make prioritization decisions balancing business value, risk, scope, and delivery timelines
Product Coverage
Oversee business analysis for agency, customer, credit life, group life, and ordinary life product platforms.
Map end-to-end product journeys and ensure requirements support policy lifecycle activities including illustration, application, underwriting, issuance, servicing, claims, maturity, and surrender.
Partner with actuarial, compliance, legal, operations, and distribution teams to ensure product requirements are commercially viable and operationally sound.
Stakeholder and Cross-Functional Collaboration
Act as the primary liaison between business SMEs, technology teams, QA, data, compliance, and leadership stakeholders.
Manage stakeholder expectations and communicate roadmap updates, risks, and dependencies proactively.
Partner with UX/UI teams to define customer and agent experience requirements.
Drive UAT planning, scenario design, and business sign-off cycles.
Leadership and Governance
Mentor and guide junior business analysts, establishing standards for documentation, estimation, and quality.
Support governance, issue resolution, and decision-making across multiple workstreams.
Contribute to continuous improvement in business analysis practices, delivery discipline, and operational effectiveness.