Assistant Vice President- Agency Development
Chubb · Bangkok
Agency Development Planning and Execution
Translate approved agency strategies and business priorities into actionable development plans and initiatives.
Lead the execution of assigned agency development programs in accordance with established objectives and timelines.
Monitor implementation progress and recommend improvement actions to address identified gaps.
Provide updates and recommendations to the Vice President on development initiatives, performance, and operational challenges.
Agent Recruitment, Development and Retention
Implement initiatives to support agent recruitment, onboarding, engagement, and retention in line with approved business plans.
Coordinate with relevant teams to strengthen agent development and support sustainable agency growth.
Monitor recruitment and retention performance and identify opportunities for improvement.
Agency Capability and Productivity Enhancement
Lead the implementation of initiatives to enhance agent capabilities, sales effectiveness, and productivity.
Coordinate with relevant teams to deliver agent and leadership development programs.
Monitor program effectiveness and recommend improvements based on business needs and performance results.
Performance Monitoring and Reporting
Monitor agency development performance against established KPIs and business targets.
Analyze performance trends, identify gaps, and recommend corrective actions.
Prepare management reports and provide updates on the progress and effectiveness of agency development initiatives.
Escalate significant performance issues and propose solutions to the Vice President.
Team Leadership and Management
Lead, manage, and develop team members to achieve departmental objectives and agreed performance targets.
Establish team work plans, assign responsibilities, and monitor individual and team performance.
Provide coaching and guidance to strengthen team capabilities, accountability, and effectiveness.
Manage team resources and priorities within approved budgets and delegated authority.
Stakeholder Collaboration
Collaborate with Agency Sales, Training, Operations, Compliance, and other relevant functions to execute agency development initiatives.
Coordinate with agency leaders and internal stakeholders to ensure effective implementation of development plans.
Identify operational challenges and recommend process improvements.
Governance and Compliance
Monitor agency development activities for compliance with applicable regulatory requirements, internal policies, and approved procedures.
Identify and escalate potential risks, compliance concerns, and operational issues to the appropriate management level.
Support control measures and continuous improvement initiatives within the scope of responsibility.
Key Accountabilities
Effective execution of assigned agency development plans and initiatives.
Achievement of agreed agency development KPIs and performance targets.
Improvement in agent capabilities, productivity, engagement, and retention through collaboration with relevant teams.
Effective team leadership and achievement of team objectives.
Timely performance reporting and implementation of improvement actions.
Compliance with applicable regulations and internal policies within the scope of responsibility.