Internship: Global Consumer Financial Services, GCFS Digital Business & Transformation - GCFS Digital Business [Jan to Jun 2027]
OCBC Bank · Singapore
WHO WE ARE:
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Why Join
Play a key role in shaping the future of digital banking at OCBC. As a GCFS Digital Business Intern, you'll be part of a dynamic team that drives the development of digital capabilities, customer experiences, and platform innovations that help customers engage with the bank seamlessly.
You'll have the opportunity to gain hands-on exposure to digital product management, agile ways of working, customer journey design, and data-driven decision-making while contributing to initiatives that enhance the OCBC digital banking experience.
How You Succeed
To excel in this role, you'll need to be curious, adaptable, and passionate about digital innovation. You'll work closely with Product Owners, business stakeholders, and technology teams to support the delivery of digital solutions that improve customer engagement and drive business growth.
Your ability to analyse data, understand customer needs, collaborate across teams, and approach challenges with a problem-solving mindset will be crucial in supporting the successful delivery of digital initiatives and platform enhancements.
What You Do
Your responsibilities will include:
- Digital Product Support: collaborate with Product Owners to support the development and enhancement of digital capabilities, products, and customer experiences
- Initiative Management: support the day-to-day management of in-flight projects and initiatives, ensuring strong coordination across stakeholders and timely execution
- Data & Analytics: leverage data insights, customer behaviour trends, and market intelligence to support acquisition, engagement, and cross-sell initiatives
- Customer Journey & Experience Design: contribute to initiatives that improve customer journeys, user experiences, and digital interactions across the OCBC platform
- Market Research: conduct research on industry trends, emerging technologies, customer needs, and competitor offerings to identify opportunities for innovation
- Agile Delivery: gain exposure to agile frameworks and participate in product planning, prioritisation, testing, and delivery activities
- Cross-Functional Collaboration: work closely with business, technology, design, and operational teams to deliver impactful digital solutions and platform enhancements
- Ad-hoc Projects: provide support on digital business initiatives, product launches, and transformation projects as assigned
Who You Work With
Global Consumer Financial Services is dedicated to helping customers achieve their financial aspirations through innovative and personalised banking solutions. Within GCFS Digital Business & Transformation, the Digital Business team drives the development of digital platforms, customer experiences, and digital capabilities that enable customers to bank anytime, anywhere.
You'll work alongside product managers, business stakeholders, technology teams, designers, and analysts, gaining valuable exposure to how digital products are conceptualised, developed, launched, and continuously enhanced in a leading financial institution.
Who You Are
- Open to learning and feedback
- Strong sense of curiosity and passion for digital innovation
- Analytical and comfortable working with data to derive insights
- Strong communication and stakeholder management skills
- Organised and able to manage multiple priorities effectively
- Proactive, adaptable, and solutions-oriented
- Interested in digital banking, technology, and product development
- Comfortable working in a collaborative and fast-paced environment
- Hands-on experience or interest in developing digital products and capabilities
- Knowledge of digital technologies and platforms
- Experience or interest in data analytics, AI, UX design, or visual design will be an advantage
- Currently pursuing an undergraduate or postgraduate degree
Learning Objectives
This internship will provide you with:
- Exposure to digital platform management and the end-to-end digital business lifecycle within a leading banking environment
- An understanding of agile frameworks and how digital products and features are developed, prioritised, and delivered
- Hands-on experience supporting the development and enhancement of digital banking capabilities
- Opportunities to apply data analytics and market research techniques to support customer acquisition, engagement, and cross-sell initiatives
- Exposure to customer journey mapping, UX design principles, and digital experience optimisation
- Experience working with cross-functional teams across business, technology, and design functions
- Opportunities to contribute to go-to-market plans, product initiatives, and digital transformation projects
- Enhanced problem-solving, stakeholder management, project coordination, and product development skills
What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.