Internship: Global Consumer Financial Services, Card Payments & Personal Loans - Portfolio / EC/ Edu Loans [Jan - Jun 2027]
OCBC Bank · Singapore
WHO WE ARE:
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Why Join
Play a key role in supporting the growth and performance of OCBC's Unsecured Personal Loans business. As a Portfolio / Education Loans Intern, you'll be part of a dynamic team that manages lending portfolios, develops customer engagement strategies, and drives business growth through data-driven decision-making.
You'll have the opportunity to gain hands-on experience in portfolio management, customer analytics, market research, and marketing strategy development while building a strong foundation in consumer banking and unsecured lending products.
How You Succeed
To excel in this role, you'll need to be curious, analytical, and eager to learn about the consumer lending business. You'll work closely with stakeholders across product, marketing, risk, and business teams to analyse portfolio performance, understand customer behaviour, and support initiatives that drive customer acquisition and engagement.
Your ability to interpret data, identify trends, and communicate insights effectively will be key to contributing meaningful recommendations and supporting business objectives.
What You Do
Your responsibilities will include:
- Market Research: conduct research on industry trends, competitor offerings, and customer preferences to support business and marketing strategies
- Portfolio Analysis: assist in monitoring portfolio performance, analysing key metrics, and identifying trends that support portfolio growth and risk management objectives
- Customer Segmentation: support the identification and analysis of customer segments based on behaviour, preferences, and other relevant indicators to improve targeting effectiveness
- Marketing Strategy Support: collaborate with business and marketing teams to support the development and execution of campaigns that drive customer engagement and product adoption
- Business Insights & Reporting: assist in preparing reports, presentations, and performance analyses to support business planning and decision-making
- Cross-Functional Projects: participate in projects involving product, marketing, risk, and operations teams to support business initiatives and strategic objectives
- Process Improvement: contribute ideas that enhance operational efficiency, portfolio monitoring, and customer engagement activities
- Ad-hoc Tasks: provide support on other portfolio management, analytics, and business development activities as assigned
Who You Work With
Global Consumer Financial Services helps individuals and businesses achieve their financial aspirations through a comprehensive range of banking, lending, and wealth solutions. Within Card Payments & Personal Loans, the Portfolio / Education Loans team is responsible for driving portfolio growth, managing product performance, and developing strategies that meet the evolving borrowing needs of customers.
You'll work alongside experienced professionals across product management, marketing, analytics, and risk functions, gaining valuable exposure to how consumer lending products are managed and optimised within a leading financial institution.
Who You Are
- Open to learning and feedback
- Strong sense of curiosity and attention to detail
- Analytical with the ability to interpret data and identify meaningful insights
- Strong communication and interpersonal skills
- Comfortable working both independently and collaboratively within a team
- Organised and able to manage multiple priorities effectively
- Interested in consumer banking, lending products, and customer analytics
- Proficient in Microsoft Office applications, particularly Microsoft Excel
- Proactive, resourceful, and willing to take initiative
- Currently pursuing an undergraduate or postgraduate degree
Learning Objectives
This internship will provide you with:
- A comprehensive understanding of unsecured personal loan products, their features, benefits, and target customer segments
- Hands-on experience in portfolio analysis and performance monitoring using key business and portfolio metrics
- Exposure to customer segmentation techniques and their application in business and marketing strategies
- Practical experience conducting market research and competitor analysis within the financial services industry
- Opportunities to contribute to marketing initiatives designed to increase customer engagement and product usage
What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.