Employee Services Coordinator

Beazley · West Hartford · $60,000–$70,000 (stated in the posting)

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Job Title: Employee Services Coordinator and ADA & Leave specialist  

Division:  People & Sustainability

Reports To: As per Beazley’s organisation chart 

Key Relationships: People & Sustainability, Key Recruitment Agencies, and other external suppliers. 

Job Summary: Deliver a client-centered human resources service to all managers and staff that supports the business goals in a timely, efficient, and cost-effective way. Take charge of P&S systems within the People & Sustainability team, according to the P&S systems governance map.

Key Responsibilities:

Human Resources Operations

• Assist with the complete process for new joiners, from issuing contracts to coordinating with third-party benefits providers and conducting first-day induction
• Handle the entire procedure for leavers
• Manage all changes in terms for current employees
• Provide comprehensive support to the business partners and their specific business areas
• Provide advice and mentorship to employees on HR operational procedures and practices
• Maintain accurate and orderly employee records and files on all employees
• Manage all processes associated with absence and leave including parental, adoption, non-birthing parent leave, flexible working requests, holiday, and sickness
• Responsible for managing the global HR inbox, ensuring that all SLA’s are met and that queries are managed appropriately
• Keep the HR system current by entering information promptly
• Participate in HR projects and initiatives as required

Generalist

• Assist throughout the entire process for all benefits administration and keep accurate records, as needed
• Provide support with payroll queries, as needed
• Provide support related to payments/invoices, general point of contact for accounts payable queries
• Support on HR operational requirements for internal and external audits
• Be an HR system super user for our core HR system
• Excellent communication skills with the ability to influence, mentor, and challenge constructively

Reporting/Analysis

• Prepare HR reports, metrics, and analysis according to requirements
• Provide analytics and HR documentation for management
• Management of headcount information for leavers, starters, and movers

ADA & Leave

• Manage and coordinate employee accommodation requests and leave of absence programs under the ADA, FMLA, and other relevant policies.
• Review medical documentation to determine accommodation needs
• Assess reasonable accommodation options and provide recommendations to management
• Partner with Advisory regarding complex accommodation cases and case management
• Maintain confidential records and documentation relating to accommodations
• Monitor accommodations to ensure ongoing efficiency and compliance
• Collaborator management and manager upskilling
• Documentation and record-keeping; maintain accurate data within HR systems
• Provide expert mentorship to employees on leave, benefits, and workplace accommodation procedures while educating managers on legal obligations, internal policies, and available support options
• Manage sensitive and complex cases with empathy and integrity, addressing employee concerns, facilitating resolution, and bringing up matters where appropriate

Personal Specification:

Education and Qualifications

• BA or equivalent experience preferred

Skills and Abilities

• Accurate and numerate
• Computer skills – good working knowledge of MS Office, intermediate Excel, and maintaining information systems
• Able to communicate effectively with others, both verbally and in writing
• Motivational skills, team worker as well as able to work on own initiative
• The capacity to handle time effectively, fulfill deadlines, and rank tasks by importance
• Confidence in coaching and mentoring People Managers

Knowledge and Experience

• Experience in administration
• Knowledge of HR policies and regulations (multiple countries or global experience preferable)
• Experience in interacting with clients
• Understanding of the need for accurate and timely management information

Competence and Disposition

• Outcome-focused, self-motivated, flexible, and enthusiastic
• Professional approach to successfully interact with managers/colleagues/external suppliers

Proficiencies

• Achievement drive
• Integrity
• Interpersonal understanding
• Customer focus
• Initiative

The Rewards

• The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization
• Attractive base compensation and discretionary performance related bonus
• Competitively priced medical, dental and vision insurance
• Company paid life, and short- and long-term disability insurance
• 401(k) plan with 5% company match and immediate vesting
• 22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefs
• Up to $700 reimbursement for home office setup
• Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance
• Up to 26 weeks of fully paid parental leave
• Up to 2.5 days paid annually for volunteering at a charity of your choice
• Flexible working policy, trusting our employees to do what works best for them and their teams

Salary for this role will be tailored to the successful individual’s location and experience. The expected compensation range for this position is $60,000 - $70,000 per year plus discretionary annual bonus.

Don’t meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles. 

We are an equal opportunities employer and as such, we will make reasonable adjustments to our selection process for candidates that indicate that, owing to disability, our arrangements might otherwise disadvantage them. If you have a disability, including dyslexia or other non-visible ones, which you believe may affect your performance in selection, please advise us in good time and we’ll make reasonable adjustments to our processes for you.

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