Operational Risk Manager

Beazley · Birmingham

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Job Title: Operational Risk Manager 

Division: General Management – Risk & Compliance  

Reports To: Head of Operational Risk 

Key Relationships                

Risk Management team (including Insurance Risk and Enterprise Risk Management team members), Risk Management Senior Leadership Team, Chief Risk Officer and wider team members of second and third line functions (Compliance and Internal Audit), as well as first line internal stakeholders including Information Security, IT, Data, Procurement, Underwriters and Claims Managers.

Job Summary

Support the Head of Operational Risk in the oversight and management of operational risk across the Group. The role will also support the Senior Risk Manager – Cyber & Tech Risk, with particular focus on technology, cyber, operational resilience and third-party risk where relevant. Candidate experience in these areas would be advantageous.   

This is a second-line-of-defence role providing risk oversight and challenge across the group, enabling first line teams and relevant risk owners to understand risk exposure and make appropriate risk-aware decisions. The role holder is responsible for ensuring clear and timely communication of risk considerations and matters for escalation between first line business teams, the Senior Risk Manager – Cyber & Tech Risk and the Head of Operational Risk.

Key Responsibilities

• Support the Senior Risk Manager – Tech & Cyber Risk in facilitating regular Risk & Control Self Assessments (RCSAs) with first line risk owners and stakeholders, ensuring the assessments are performed and documented accordingly.  
• Support the maintenance and continuous improvement of Beazley's operational risk framework, including risk identification, assessment, monitoring and reporting.
• Support risk oversight activities relating to technology, cyber, operational resilience, outsourcing and third-party risk management where appropriate.
• Produce risk reporting and opinions, including deep dive reviews on hot topics influencing Beazley’s technology and cyber risk profile.
• Support the Senior Risk Manager – Tech & Cyber Risk and Head of Operational Risk in designing, writing and implementing frameworks, policies, procedures and processes where required.
• Conduct thematic reviews and deep dives into key operational risk exposures, emerging risks and strategic change initiatives.
• Review and challenge management information, risk indicators and control effectiveness assessments against approved risk appetite.
• Support framework, policy and standards development across operational risk disciplines.
• Assist with governance reporting for executive committees, boards and regulators.
• Contribute to operational risk incident reviews, lessons learned activities and remediation oversight.
• Keep up-to-date on market standards and best practice, as well as regulatory requirements and changes as required.
• Promote a culture of good conduct within the Operational Risk team by demonstrating and communicating the expected levels of behaviour and integrity.

FCA conduct rules – individual conduct rules:

• You must act with integrity;
• You must act with due care, skill and diligence;
• You must be open and cooperative with the FCA, PRA and other regulators;
• You must pay due regard to the interests of customers and treat them fairly; and
• You must observe proper standards of market conduct.

General

It is important that within all your interactions both internally and externally you adhere Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers." We also expect Beazley employees to:  

• Comply with Beazley procedures, policies and regulations including the code of conduct.
• Undertake training on Beazley policies and procedures as delivered by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas.  This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system.  These may include membership of any Beazley committees or working groups.

Personal Specification:

Essential Criteria

• Knowledge and experience of risk management frameworks and tools with proven technology and cyber risk expertise
• Experience of working in a global and fast paced business environment is essential
• Degree level educated or an equivalent combination of education training and experience with security frameworks and industry standards; and/or 
• Relevant professional qualification (e.g., IRM International Certificate in  Operational Risk, Practitioner Certificate in Information Management, etc.)

Knowledge, Experience and Skills

• Proven experience within Operational Risk, Risk Management, Internal Audit, Controls Assurance or a related discipline.
• Strong understanding of operational risk frameworks, governance and control environments.
• Experience conducting risk assessments, control reviews and reporting to senior stakeholders.
• Experience in technology, cyber, operational resilience, data risk and/or third-party risk management would be advantageous.
• Understanding of outsourcing, supplier risk and third-party risk management frameworks is desirable.
• Knowledge of the insurance sector, financial services or other regulated industries would be beneficial.
• Experience engaging with senior stakeholders and providing risk challenge in a constructive and pragmatic manner.
• Ability to build strong partnering relationships with a wide range of stakeholders.
• Ability to manage time, meet deadlines and prioritise.
• Able to communicate effectively with others.
• Proficiency in Microsoft 365 apps.

Aptitude and Disposition

• Application of risk-based judgement
• Influencing and trusted advisor
• Flexible
• Energetic, enthusiastic and positive
• Team player
• Self-motivated with the ability to work autonomously
• Proactive
• Strong prioritisation skills; ability to meet deadlines and manage stakeholders’ expectations
• Highest degree of integrity / discretion
• Strong written and verbal communication skills
• Analytical
• Attention to detail, with ability to see bigger picture
• Ability to challenge, negotiate with, influence and persuade both internal and external parties

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