Technical Trainer
CallTek · Cebu City
CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!
We are looking for a Technical Trainer.
Key Responsibilities
- Design, develop, and facilitate comprehensive training programs on technical systems, tools, and processes, with a focus on both foundational networking and advanced technical concepts.
- Assess training needs by collaborating with managers, HR, and technical teams.
- Design course materials such as manuals, presentations, e‑learning modules, and hands‑on labs.
- Create exams and quizzes for operations agents to reinforce learning and strengthen skills.
- Conduct training sessions in person, virtually, or through blended learning methods.
- Evaluate training effectiveness using feedback, assessments, and performance metrics.
- Update training content regularly to reflect new technologies, processes, or organizational changes.
- Support learners by answering questions, troubleshooting issues, and providing follow‑up guidance.
- Collaborate with Account Specific Trainers to ensure accuracy and relevance of training content.
- Customize training content to align with organizational goals, client expectations, and industry standards.
- May be required to travel to other sites to conduct face‑to‑face training.
Requirements
Qualifications:
- Must have a Bachelor’s degree preferably in computer technology, information systems, engineering, or any related field.
- Must have at least 3 years of experience in a technical training role.
- Experience in designing and developing training material is preferred but not required.
- Proficient knowledge of VLAN, routing, OSI, VPN, IP subnetting, and different networking protocols such as TCP/IP, DNS, DHCP, etc
- Technical Certifications such as CCNA, Ruckus Certification, and others are preferred but not required.
- Proficient in using MS Office (Word, Excel, PowerPoint, and Outlook)
- Must have excellent oral and written English communication skills.
- Must have excellent facilitation, presentation, and listening skills.
- Has excellent Customer Service Skills
- Has good interpersonal and professional skills
- Has the ability to creatively use resources and adjust to changes quickly and professionally
- Has the ability to work independently with minimal supervision, but also in a team environment
- Has strong attention to detail
- Has the ability to prioritize assignments and projects based on importance and customer expectations
- Can showcase Analytical, Dynamic, and Creative personal qualities
- Willing to work in shifts/weekends/holidays