Commercial Business Analyst Senior Specialist

Infobip · Zagreb

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Why is this role important at Infobip?

To keep Infobip's telco business growing and performing at the highest level, we need analysts who don't just read the data, they drive the decisions. As a Business Analyst, you sit at the intersection of strategy, commercial performance, and data, with direct influence on how we price, position, and grow across global markets.

You'll work at the core of Infobip's commercial and operational engine, with clear ownership over your area and regular exposure to high-stakes topics: deal profitability, pricing approvals, quality monitoring, and strategic project work. You bring more than analysis—you bring judgment.

In practice, you'll run regular market and performance analysis, monitor client and supplier activity for risks and opportunities, support pricing and deal decisions with data, and contribute to strategic projects with your own insights and recommendations. You'll also be expected to spot where our processes can be smarter and do something about it.

You'll thrive here if you enjoy working autonomously on complex problems, take ownership of the quality and accuracy of your outputs, and know how to turn data into a clear recommendation that someone can act on.

What you’ll do: 

Pricing & Profitability: Work on pricing strategies, deal analysis, and business models grounded in data—running risk and scenario analyses, building ROI models, and monitoring P&L across products, markets, and regions to drive better commercial outcomes.
Market & Performance Analysis: Regularly analyze your designated scope—regional developments, geopolitical factors, competitor movements, and client and supplier performance—tracking revenue, churn, and quality of service to surface risks and opportunities before they become problems.
Advanced Analytics & BI: Use internal tools to extract and synthesize insights, maintain the accuracy and accessibility of BI data and reporting, and contribute to building analytical models—ranging from structured dashboards to forecasting and automation.
Strategic Projects: Contribute to cross-functional initiatives with data-driven insights and recommendations, drawing on market behavior, competitor analysis, and business performance data to inform decisions and shape direction.
Process Optimization: Identify where internal processes and tools can be smarter or more efficient—and act on it, whether by implementing changes directly or driving them through the right channels.
Stakeholder Engagement: Keep communication with internal and external stakeholders clear and proactive—sharing insights, aligning on priorities, and ensuring the analytical work done by BA is visible and connected to business decisions.

More about you:

Bachelor's or Master's degree in Economics, Finance, Information Technology, Data Science, or a related field.
Experience in business analytics, with a track record of working independently
Advanced proficiency in Excel and hands-on experience with at least one BI or data visualization tool (e.g., Power BI, QlikSense).
Strong understanding of core business metrics: revenue, gross profit, margin, churn, and operating expenses.
Familiarity with pricing and deal structures, including basic risk and scenario analysis.
Attention to detail and a high standard for accuracy in your own work and the data you rely on.
Fluent in spoken and written English, as most of our communication is conducted in English.

Nice-to-have qualifications: 

Experience in the telecom, SaaS, or CPaaS industry.
Familiarity with CRM tools such as Salesforce.
Understanding of how solution pricing works in a B2B context.
Experience spotting and implementing process improvements or automation in a data-heavy environment.
Persistent, solution-oriented mindset—you don't stop at identifying a problem.



Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 



Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.