Senior Manager, S&OP
March Networks · Ottawa
March Networks is an established global leader in the video surveillance industry and works with the world’s largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.
Role overview
This role leads end‑to‑end Sales & Operations Planning (S&OP) and Integrated Business Planning (IBP) for March Networks and Vivotek hardware (SSS LOB). The Senior Manager is accountable for aligning demand, supply, and financial plans, and for translating those plans into executable build, capacity, and inventory commitments with our global Contract Manufacturing partners, including Delta and Sanmina. The role works in close partnership with the Senior Professional, Procurement, who owns supplier strategy and commercial negotiations.
Key responsibilities
S&OP / IBP ownership
- Architect, implement, and continuously improve the S&OP / IBP framework, calendar, and governance across Sales, Operations, Finance, Product, and Engineering.
- Define the S&OP key metrics, including standard templates, KPIs, and RACI, to ensure a disciplined, repeatable process.
- Lead monthly demand, supply, and executive S&OP reviews; ensure decisions are translated into MPS/MRP, capacity plans, and commercial commitments.
- Integrate demand forecasts, supply plans, and financial plans to deliver revenue, service level, and inventory objectives while managing risk for both March Networks and Vivotek demand (SSS LOB).
- Benchmark and embed best practices, tools, and analytics to support scenario planning and decision quality.
Demand, supply, and inventory planning
- Lead development of a consensus demand plan by integrating sales input from March Networks and Vivotek sales regions, market intelligence, and statistical forecasts, including NPI demand.
- Oversee forecasting methodologies, forecast accuracy and metrics, and demand risk/opportunity management.
- Work with Operations / Supply Chain to translate demand into capacity, supply, and inventory plans that meet service and working capital targets.
- Lead scenario planning for upside/downside demand, component constraints, customer priorities, inventory investment, and revenue recovery strategies.
Contract manufacturing planning and logistics
- Serve as the planning interface to global contract manufacturing partners, including Delta, Sanmina, and future partners across North America, Europe, and Asia.
- Manage a rolling 6–12-month forecast, including fixed, flex, and forecast windows, with MPS/MRP visibility and clear rules for expedites, reschedules, and minimum order quantities to stabilize planning and ensure supply continuity.
- Manage raw material risk and liability exposure by leveraging Kinaxis to provide visibility into work orders, WIP, purchase orders, and inventory, reconciled against demand.
- Support global third-party and outsourced logistics locations for inventory management, configuration capabilities, and direct order fulfillment, including inbound, outbound, and intercompany shipment logistics.
BOM and material availability
- Use Bill of Materials (BOM) analysis to inform S&OP decisions, including long lead‑time risk and early‑purchase strategies, in partnership with Procurement.
- Serve as the point of escalation for material shortages impacting builds, pilot runs, and volume product builds, coordinating mitigation across planning, engineering, procurement, and suppliers.
- Incorporate supply risks identified by Procurement (EOL, allocation, tariff, single-source) into supply plans and scenario reviews.
Executive engagement and change leadership
- Present S&OP outcomes, supply risks, and scenario analyses to executive leadership, driving data‑driven decisions.
- Champion cross‑functional alignment between Sales, Product, Engineering, Operations, Finance, and Procurement, resolving conflicts and enforcing accountability for planning inputs and actions.
- Lead change management to elevate S&OP maturity, including process improvements, tool adoption, and capability building across the organization.
- Participate in Product Line readiness and gate reviews, clearly articulating supply status, risks, and mitigation plans.
Performance management and governance
- Define and monitor planning KPIs, including forecast accuracy and bias, OTIF, inventory turns, capacity utilization, material availability, and NPI launch readiness.
- Ensure that S&OP decisions are reflected in ERP/APS data and material masters.
- Drive continuous improvement in planning, quantifying financial and operational benefits (e.g., reduced expedites, improved fill rates, lower obsolescence).
Qualifications and experience
- 8+ years of experience in supply chain, operations, or planning in the high‑tech / networking or electronics industry.
- 5+ years of direct experience leading S&OP/IBP or integrated demand/supply planning processes, ideally in a hardware or systems environment.
- Experience working with contract manufacturers and outsourced logistics providers, including forecast commitments and liability management.
- Strong understanding of MRP/MPS, capacity planning, and inventory management, and how they connect to S&OP and financial planning.
- Proficiency with ERP and planning systems (e.g., SAP, Kinaxis, or similar) and advanced Excel/analytics.
- Excellent communication, facilitation, and leadership skills; proven ability to influence cross‑functional stakeholders and executives and to drive decisions under time pressure.
- Strong analytical and problem‑solving skills, including financial analysis and scenario modeling.
- Bachelor’s degree in Engineering, Supply Chain, Business, or related field; APICS/ASCM certification (CPIM, CSCP) or a Master’s degree is an asset.
Personal attributes
- Strategic, systems thinker who can connect commercial and operational decisions end‑to‑end.
- Highly collaborative and team‑oriented, with the presence to lead cross‑functional forums and executive reviews.
- Comfortable operating in a fast‑paced, ambiguous environment with multiple concurrent NPI programs and evolving customer demand.
- Results‑driven with a focus on disciplined execution, continuous improvement, and measurable impact on revenue and service.
Why Work at March Networks?
· Global Exposure
· Medical/Dental benefits offered immediately from Day 1
· Health club reimbursement
· Professional development support
· Company holiday closure
March Networks is an equal opportunity employer and supports a diverse workforce.
Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.
Please note March Networks uses AI as part of the recruitment process.