Associate Vice President - Scrum Master, Everyday Banking - Business Banking Group
RAKBANK · United Arab Emirates
What You’ll Be Doing:
Functional Responsibilities:
Act as scrum master for the onboarding and everyday banking squads, facilitating sprint planning, daily stand-ups, reviews, and retrospectives
Serve as proxy product owner, managing the backlog day to day, writing and refining user stories, and accepting work against defined acceptance criteria
Act as the number two to the Digital Product Owner for Onboarding and Everyday Banking, deputising in ceremonies, stakeholder forums, and decision-making when required
Translate product strategy and business objectives into a clear, prioritised backlog with well-defined acceptance criteria ready for sprint delivery
Remove impediments and unblock delivery teams, coordinating across business, design, technology, and third parties to maintain momentum
Manage sprint scope, dependencies, and risks, ensuring commitments are realistic and delivery remains predictable
Engage stakeholders across the bank to gather requirements, validate solutions, and keep alignment between business needs and delivered functionality
Track and report squad performance, delivery metrics, and product KPIs, highlighting risks and trade-offs to the Digital Product Owner
Protect quality through rigorous acceptance testing, UAT coordination, and release readiness reviews
PROBLEM SOLVING & COMPLEXITY:
PROBLEM SOLVING & COMPLEXITY
- Contribute to product strategy, roadmaps, and business cases for onboarding and everyday banking, bringing customer and delivery insight
Operate in a complex, multi-squad delivery environment with competing priorities, dependencies, and stakeholders
Balance the dual responsibilities of scrum master and proxy product owner, switching between delivery facilitation and product decision-making
Navigate ambiguous or evolving requirements, structuring them into clear, actionable user stories and acceptance criteria
Manage conflicting priorities across squads and workstreams, sequencing work to maximise value and protect delivery commitments
Anticipate downstream impacts of product decisions across onboarding journeys, everyday banking features, and integrated systems
Identify risks, blockers, and quality issues early, driving resolution before they impact delivery
Make pragmatic product decisions in the Product Owner’s absence, balancing customer value, technical feasibility, and timelines
Facilitate decision-making when stakeholders disagree, keeping momentum without compromising quality or scope
- Provide clarity under pressure, keeping teams focused and aligned despite tight timelines and changing priorities
What We’re Looking For
Competencies:
Agile delivery & scrum mastery: strong command of scrum practices, ceremonies, and team facilitation, with the ability to coach and hold the line
Product ownership: proven ability to manage backlogs, write high-quality user stories, and make confident prioritisation calls
Onboarding & everyday banking knowledge: understanding of digital onboarding journeys and everyday banking products within a banking context
Stakeholder engagement & communication: effective with senior stakeholders, technology teams, and squad members alike
Analytical thinking & problem decomposition: strong capability to break complex problems into structured, deliverable components
Decision-making under ambiguity: comfortable acting as proxy product owner with incomplete information
Delivery management: skilled at managing dependencies, risks, and sprint scope to protect predictability
Quality mindset: disciplined approach to acceptance testing, UAT, and release readiness
Collaboration & coaching: builds strong, self-organising squads and partners closely with the Digital Product Owner
Communication & reporting: clear, structured reporting on delivery progress, metrics, and product performance
Qualifications and Experience:
- 8–12 years of experience in digital delivery, product ownership, or agile delivery roles within large-scale digital or technology environments
- Proven experience acting as scrum master and proxy product owner for digital squads, ideally within banking or financial services
- Strong track record of facilitating scrum ceremonies, managing backlogs, and writing user stories with clear acceptance criteria
- Experience delivering digital onboarding, everyday banking, or other customer-facing digital banking products at scale
- Demonstrated ability to deputise confidently for a senior product owner in ceremonies, forums, and decision-making
- Experience coordinating delivery across multiple squads, managing dependencies, risks, and iterative release cycles
- Strong exposure to end-to-end customer journeys and process design within digital banking ecosystems
- Experience tracking delivery and product metrics, reporting progress and risks to senior stakeholders
- Comfortable operating in fast-paced, high-pressure delivery environments with evolving priorities
Bachelor’s degree required; relevant certifications (e.g., PSM, CSPO, SAFe) preferred