Customer Account Leader - Engine Leasing
StandardAero · Dallas
Build an Aviation Career You're Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well.
As Customer Account Leader – Engine Leasing, you will provide administration and oversight of engine leasing transactions to ensure contractual compliance, asset availability, accurate billing, track key-performance-indicators and seamless coordination across sales, operations, maintenance and customers.
What You’ll Do
- Manage documents as per company, customer, and regulatory standards and process. Assures required information is entered into the appropriate computer system (internal and external).
- Obtain updated information from customers and manage billing invoice rentals on monthly basis.
- Maintain multiple databases and reports of current and past leases for distribution as required.
- Performs assigned system maintenance to various electronic files.
- Builds relationships with both external and internal clients.
- Provide effective support to facilitate contract administration and transaction closure for engine leasing.
- Verify and provide availability of requested lease. Manage the completion and collection of all documentation required per contractual agreements.
- Evaluate logistics; coordinate with field service, sales, operations, and customers on all aspects of lease assets.
- Manage all aspects of lease transactions in multiple operating systems and databases.
- Monitors and analyzes cost projections on an ongoing basis, proposing solutions for corrective action as required.
- Administer claims to maintenance service programs for various web-based portals.
- Preferred knowledge in one or more engine programs including Honeywell / Pratt & Whitney Canada / Rolls Royce.
- Reviews invoices for accuracy, contract compliance special programs, warranty and discounts. Resolves discrepancies and disputes.
- Coordinate with sales, shop, customer on rental requirements and priority
- Verify credit terms with accounting departments
- Collect updated lease engine times/cycles and invoice accordingly each month. Record and provide information to required departments.
- Review and pay vendor invoices from engines services companies.
- Maintain systems to track assets.
- Carries out additional projects as assigned.
Required Qualifications
- 3+ years of customer service experience or related administrative/operations support experience within a manufacturing environment.
- Post-secondary education in business administration, aviation, supply chain, finance, or a related field, or an equivalent combination of education and experience.
- Must be authorized to work in the US.
Desired Characteristics
- Experience with contract administration, customer account coordination, billing, invoicing, or similar commercial transactions.
- Experience working with ERP systems, databases, or other business systems used to manage customer, asset, inventory, or transaction information.
- Proficiency with Microsoft Office, including Excel, Word, and Outlook.
- Familiarity with Honeywell, Pratt & Whitney, Rolls-Royce, GE, BGA, or commercial engine programs and related products.
- Strong written and verbal communication skills, with the ability to communicate effectively with internal and external customers and adapt communication style to the audience.
- Strong planning, organizational, analytical, decision-making, and problem-solving skills, with the ability to manage changing priorities.
- Strong interpersonal and teamwork skills, including customer relationship building, negotiation, and conflict resolution, with the ability to work effectively across functions.
- Ability to work effectively in a culturally diverse environment with sensitivity to different cultural norms and practices.
- Knowledge of applicable company procedures and export compliance requirements.
- Commitment to continuous learning and professional development.
Benefits That Make Life Better
- Comprehensive Healthcare
- 401(k) with 100% Company Match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
Learning & Training Opportunities
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With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.