Host

Accor · Miami Beach

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Company Description

Delano Miami Beach fuses historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel preserves its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach acts as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.

Job Description

JOB OVERVIEW:

Under the general guidance of the Head Host, the Host is responsible for managing the guest reception and seating process within the restaurant. The Host ensures a warm and professional welcome, maintains efficient seating flow, and supports the front-of-house team in delivering outstanding guest experiences. This role is key to upholding the restaurant’s hospitality standards and creating a positive first impression for every guest.

YOUR KEY RESPONSIBILITIES:

• Greet and welcome guests warmly and professionally upon arrival, creating a positive first impression and setting the tone for their dining experience.
• Manage guest reservations, waitlists, and seating assignments efficiently to optimize table turnover and minimize wait times.
• Coordinate closely with the front-of-house team, including servers and kitchen staff, to ensure smooth guest flow and timely seating.
• Provide accurate and timely communication to guests regarding wait times, special requests, and seating availability.
• Assist in training new hosts and support ongoing development by sharing best practices and company service standards.
• Maintain cleanliness and organization of the host station and entrance area to ensure an inviting environment.
• Monitor guest feedback related to seating and arrival experience and report any issues to management promptly.
• Adhere strictly to health, safety, and restaurant policies and procedures to provide a safe environment for guests and staff.
• Support team morale by fostering a collaborative and positive working environment.
• Complete necessary daily reports and logs accurately and submit to management as required.
• Assist with other front-of-house duties as assigned to ensure overall operational efficiency.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. 
• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES:

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

Qualifications

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High school diploma or equivalent education required; Bachelor’s degree preferred.
• Previous experience in a customer service or hospitality role, preferably in an upscale or fast-paced dining environment.
• Strong knowledge of front-of-house operations, including reservation management, guest seating, and customer service best practices.
• Excellent verbal and written communication skills in English, with a friendly and professional demeanor.
• Ability to multitask effectively and remain calm under pressure in a busy restaurant environment.
• Highly observant and quick to respond to guest needs and operational challenges.
• Physically able to stand or walk for a minimum of eight hours per shift.
• Capable of twisting, reaching, bending, pushing, pulling, and carrying items as necessary to perform job duties.
• Ability to push or lift objects weighing up to 20 lbs consistently, such as chairs, menus, or equipment.
• Strong interpersonal skills with a team-oriented attitude and a commitment to providing exceptional guest experiences.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations. Additional language ability preferred.
• All team members must maintain a neat, clean and well-groomed appearance. Specific department  uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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