Travel Manager
Richemont · Hong Kong
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
HOW WILL YOU MAKE AN IMPACT?
The Travel Manager is responsible for the day-to-day delivery and continuous improvement of the corporate travel program for the appointed region/ market, ensuring employees receive safe, efficient, cost-effective and policy-compliant travel arrangements. Based in Hong Kong, the role is the regional subject-matter expert on air and hotel booking, fare and rate benchmarking, travel management company (TMC) performance management and the SAP Concur platform.
Key Responsibilities:
- Serve as the regional escalation point for flight, hotel and ground transport advice, closely work with appointed travel TMC to resolve incoming requests and enquiries Resolve urgent, complex or exception-based requests (last-minute changes, cancellations, disruptions, multi-sector itineraries, visa and entry-requirement issues) together with the TMC
- Support HQ on airline and hotel fare and cost benchmarking with regional volume data, market insights and recommendations
- Monitor and improve the TMC performance against SLAs and KPIs including response time, accuracy, fare quality, fees and traveller satisfaction
- Ensure travel complies with company policy; monitor exceptions and follow up with travellers and approvers
- Prepare regular management reports, coordinate travel-related CO₂ reporting and promote lower-carbon options, such as rail, direct routes and virtual meetings, aligned with Group targets
- Recommend policy and local addendum updates based on market trends, savings opportunities and traveller feedback, improve booking efficiency and traveller experience undefined
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- 8 years of experience in corporate travel, including at least 3 years in corporate travel management, travel program or TMC account management role
- Proven experience supporting a multi-country APAC travel program, with sound knowledge of regional air and hotel markets, luxury/ retail industry experience is a plus
- Strong in analytical skills and familiar with GDS and SAP Concur
- Solution-driven, articulate, detail-minded agile & resilience while effectively influencing stakeholders at all levels
- Fluent written and spoken English; Cantonese and/or Mandarin undefined
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
- We value freedom, collegiality, loyalty, and solidarity.
- We foster empathy, curiosity, courage, humility, and integrity.
- We care for the world we live in.
YOUR JOURNEY WITH US
You will be invited to meet with our Talent Acquisition Team for an initial understanding of the role. Then you will meet with the Head of Procurement, Northeast Asia and Sustainability & Procurement Director, APAC to learn more about team structure, culture, the role and manager expectations.
#Richemont #WeCraftTheFuture