Analyst, Medical Underwriting
AIA Group · MM
Transform insights into action and impact.
At AIA, your skills, perspective and ideas can help us protect customers, balance risk and opportunity, and contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and bring together data, technical expertise and commercial understanding to strengthen customer solutions and support sustainable growth.
Join us to shape better decisions, grow through new experiences and extend your impact across Asia.
About the Role
The Medical Underwriter is responsible for the daily operations of all New Business submission which includes among other data verification, follow-up, underwriting, policy issuance and statistic reporting. This position is operationally responsible for ensuring the day-to-day new business cases submitted are processed and underwritten within the guideline, standard and in timely manner. He/she is also responsible to work closely with the team member to ensure consistency in underwriting and quality service in place. He/she is to ensure the daily routine and the Key performance indicators (KPIs) are delivered with quality timely. He/she is responsible to set-up the panel of doctors and medical guideline including ME/NME limit table for all products and risk type. This includes, conduct survey from local practices, obtain group best practices, discuss with the group underwriters, Reinsurer and or medical doctors to ensure the guideline is relevant for all different customer segments.
Roles and Responsibilities:
- To underwrite daily proposal submission cases on medical and financial standpoints using findings on medical examination and checked and assessed as per the New Business and Underwriting guidelines.
- To ensure cases are follow-up and follow-through with the service standard.
- To prepare daily statistic within the agreed timeline and ensure cases are managed within Delegation of Authority (DOA limit) for closure.
- To perform data entry and or amendments as and when required.
- To consult and to seek second opinion from the senior underwriters and or Group Underwriters for all medical cases for guidance and advise before making any decision.
- To conduct Training, Learning and SME knowledge sharing sessions to team members or other department in areas of expertise.
- Work closely with panel doctors, Salesforces on quality of submission and areas to be improved based on respective team.
- To manage & perform the risk & compliance screening 2
- To support and process AIA campaign as per terms and conditions throughout the year
- To liaise with other departments and/or divisions for operational processes
- To attend Underwriting BAU meetings, stakeholder meetings and any other meetings internally or externally.
- To participate and assist in New Business and Underwriting system enhancements and new product development
- To assist and contribute to enhancing operation efficiency with tasks/projects/campaigns
- To communicate related stakeholders (including customers, panels, vendors, co-workers, supervisors, and other stakeholders as required) via email, phone, and other methods.
- To undertake additional assignments, responsibilities and duties periodically assigned by team lead/supervisor in order to meet operational and/or other requirements
Minimum Job Requirements:
- Bachelor’s degree in medicine, nursing, pharmacy, or related field.
- Strong ability of understanding medical terminologies in analyzing and reviewing medical cases.
- Good team player with strong analytical, interpersonal and communication skills and ability to work under pressure.
- Able to handle conflicts and self-motivated in difficult situations with good customer service orientation.
- Proficient in Microsoft Office tools (i.e., Teams, Outlook, One Drive, Excel, Word, and PowerPoint)
- Displays high learning orientation, innovation, and motivation to achieve target goals.
- Knowledge in Insurance and Medical Underwriting is a plus
- Literacy in both English and Burmese, both verbal & written.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
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