Manager, Health & Safety

Alterra Mountain Company · Canada

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Why join CMH? 
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:

• Safety as a cornerstone.

• Share our passion – every day.

• Always act with integrity.

• We work as a team.

• Aim for best.

• Balance our social, fiscal, and environmental responsibilities. 

Things that are important to you:

• The opportunity to build lifelong friendships with staff and guests from around the world.

• Working for a company that stands behind its mission, vision, and values.

• An inclusive and rewarding company culture where employees are valued and supported.

• Explore and work at a world-class mountain destination.

• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.

• Work with hospitality professionals that take pride in providing a high-end guest experience.

• An opportunity to grow and learn in a work environment that promotes feedback and development.

• Discounts with brand partners and on CMH merchandise.

• Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.
 

POSITION SUMMARY

The Manager, Health and Safety is responsible for providing strategic and operational leadership for the Alterra Experiences Division’s occupational health and safety program, ensuring the organization maintains a safe, healthy, and compliant workplace across all operations. The role leads the development, implementation, and continuous improvement of Alterra Experiences Division’s health and safety management systems, programs, and practices, while partnering with operational leaders to identify and mitigate risk, strengthen safety performance, and foster a proactive safety culture. As the organization's subject matter expert, the Manager provides guidance on regulatory compliance, incident prevention, workers' compensation, training, emergency preparedness, and continuous improvement initiatives, while leading and developing the Health & Safety team to deliver consistent, effective, and business-focused safety support throughout Alterra Experiences Division.

ESSENTIAL DUTIES

• Lead, develop, and manage the Health & Safety team to ensure the effective delivery of occupational health and safety programs and services.

• Establish team priorities, performance expectations, and work plans aligned with organizational objectives.

• Manage departmental budgets, resources, and staffing while supporting employee development, engagement, and succession planning.

• Develop, implement, maintain, and continuously improve Alterra Experience Division’s Health and Safety Management System.

• Ensure compliance with applicable provincial, federal, and occupational health and safety legislation, regulations, and standards.

• Develop, review, and maintain health and safety policies, procedures, manuals, programs, and documentation.

• Identify safety risks, program gaps, and best-practice opportunities, and implement continuous improvement initiatives.

• Oversee safety training, orientation, competency tracking, and documentation systems across the organization.

• Support the establishment and effectiveness of Joint Health and Safety Committees throughout Alterra Experiences Division’s operations.

• Conduct and oversee safety inspections, audits, hazard assessments, ergonomic assessments, and compliance reviews.

• Lead or oversee incident investigations and ensure timely reporting, root cause analysis, and corrective action implementation.

• Monitor, evaluate, and verify the effectiveness of corrective and preventive actions arising from incidents, audits, inspections, and hazard assessments.

• Oversee workers' compensation claims management, return-to-work programs, and occupational injury case management.

• Ensure workers' compensation reporting, premiums, payments, and related financial information are accurate and submitted on time.

• Provide strategic health and safety advice and support to operational leaders, employees, and senior management.

• Regularly visit Alterra Experience Division’s operating areas to promote a strong safety culture and verify implementation of health and safety programs.

• Lead or support emergency preparedness activities, emergency response, and critical incident management involving employees.

• Notify and advise senior leadership on significant safety risks, compliance issues, emerging trends, and operational impacts.

• Represent Alterra Experience Divisions with regulatory agencies, workers' compensation boards, industry associations, safety organizations, and other external stakeholders on health and safety matters.

REQUIRED QUALIFICATIONS

• Minimum 5 years’ experience in an occupational health & safety role.
• Demonstrated experience with COR (Certificate of Recognition) certification, including preparing for and leading internal and external audits, developing health and safety management systems, ensuring regulatory compliance, and maintaining certification requirements.
• Proven ability to effectively plan and direct the work of the department.
• Knowledge of worker’s compensation processes and procedures, including WorkSafeBC and WCB Alberta claims management and related legislation.
• Experience with disability management, incident investigations, workplace inspections and hazard assessment.
• Willingness to actively participate in continuous professional development.
• Proven ability to maintain confidentiality of information and records.
• Proven ability to handle multiple priorities in a fast-paced environment.
• Experience in the ski industry, preferred.

• Canadian Registered Safety Professional (CRSP) designation, preferred.

EDUCATION REQUIREMENTS

• Post-secondary education in a related field.

COMPENTENCIES, KNOWLEDGE, SKILLS, ABILITIES, AND OTHER QUALITIES

• Demonstrates integrity, discretion, and problem solving.

• Has demonstrated attention-to-detail, with accurate data-entry skills and abilities.

• Able to communicate in an effective and timely manner over the phone, in-person, and in written communication.

• Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.

• Proven ability to maintain confidentiality and professional working relationships with peers.

• Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.

• Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.

• Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.

• Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.

• Sees projects through to completion including follow-up on any identified issues.

• Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.

• Effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.

WORKING CONDITIONS

• Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.

• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business. 
• This position may require occasional travel to Alterra Experience Division areas, as well as some travel to industry functions on an occasional basis. 
• Alterra Experience Division is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Alterra Mountain Company and its affiliates are equal opportunity employers.

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