Infrastructure Engineer III - Software Packaging

JPMorgan Chase · Columbus

We’re hiring a Senior Software Packager to build, test, and deliver high-quality application packages for Windows 11 and macOS endpoints, with supporting workflows across Windows Server 2025 and enterprise management platforms. You’ll be the escalation point for complex packaging issues, partner closely with app owners and infrastructure teams, and continuously improve packaging standards, automation, and end-user experience.

A key expectation is effective use of AI to speed up troubleshooting, scripting, documentation, and repeatable packaging work—while validating outputs and adhering to security, compliance, and change-control practices.

Key Responsibilities
Package, test, and deliver Windows and macOS applications for enterprise deployment, including upgrades, remediations, and dependency management.
Own packaging from intake to production: requirements gathering, installation analysis, repackaging, testing, UAT support, and deployment readiness.
Serve as a technical lead/escalation point; mentor junior packagers and improve team playbooks, templates, and quality controls.
Diagnose complex install/runtime issues using advanced monitoring and logging techniques; drive root-cause fixes with vendors and engineering partners.
Collaborate with engineering, operations, security, and business application stakeholders to ensure smooth releases and minimal user disruption.
Improve automation/orchestration for packaging pipelines (build, validation, detection rules, versioning, deployment notes, rollback plans).
Use AI to accelerate day-to-day packaging work, including:
generating/refining PowerShell and packaging scripts,
summarizing logs and install traces into actionable findings,
drafting runbooks, change tickets, release communications, and troubleshooting guides,
producing standardized package documentation (install steps, detection logic, dependencies, rollback),
while independently validating results before implementation.
Required Qualifications
5+ years in software packaging/application deployment roles, including experience as an escalation point/lead.
Strong expertise packaging for Windows (Windows 11 primary) and working knowledge packaging for macOS.
Advanced packaging/scripting skills:
Windows Installer technologies (MSI/MSIX preferred; strong MSI required)
PowerShell (advanced) and packaging automation patterns
Packaging toolsets (e.g., AdminStudio and/or equivalent)
Advanced troubleshooting skills (e.g., Procmon-style analysis, install logs, services, drivers, registry/file system, permissions).
Experience coordinating across app owners and infrastructure teams to execute upgrades, integrations, and enterprise rollouts.
Ability to perform and support client testing, deployment assistance, and release validation.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Senior Software Packager responsible for building, testing, and supporting enterprise application packages for Windows 11 and macOS, with supporting release workflows across Windows Server 2025. Owns packaging end-to-end (intake, scripting, validation, deployment readiness), serves as an escalation point for complex install issues, and partners with engineering/operations/app owners to deliver reliable upgrades at scale. Uses AI effectively to accelerate troubleshooting, script development, and documentation—while validating results and operating within change-control and risk standards.

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