Field Service Coordinator
Alfa Laval · Shanghai
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About the Team
This is an exciting time as we are experiencing a growth in business, particularly in the local Chines market. To support an expanding market, we are now looking for a Service Coordinator to support the service organisation and local office based in Shanghai. You will be working closely with the local team of ten people as well as with the service coordinators and other functions based in Europe.
About the job
The Service Coordinator reports to the Global Field Service Manager, with a dotted-line reporting relationship to the Shanghai Site Manager.
This is a broad and dynamic role that plays a key part in ensuring efficient day-to-day operations. The primary focus is service and commissioning coordination, while the position also includes responsibilities within claims handling, office administration, and cross-functional support to various departments within Scanjet.
As Service Coordinator, you will act as a key point of contact for colleagues across our operations in China, Indonesia, and Europe, working closely with both internal teams and external customers.
Main tasks and responsibilities:
· Coordinate service and commissioning activities across China.
- Communicate with Scanjet Field Service Engineers and maintain an up-to-date resource and scheduling plan.
- Liaise with shipyards, customers, and internal stakeholders to ensure activities are aligned with project timelines and customer requirements.
- Support the efficient planning and allocation of service resources.
- Help ensure that service engineers have the necessary training, certifications, equipment, and documentation to perform their work safely and effectively.
- Coordinate and administer customer claims in a timely and professional manner.
- Provide administrative support to the local Service Manager and Site Manager.
- Support local business operations and various internal functions as needed.
- Assist with office administration and warehouse-related activities, including inventory monitoring and stock control.
To be successful in this role we see that you have:
Required qualifications
- Previous experience in a coordination, administrative, or customer service role.
- Strong written and spoken communication skills in both Chinese and English.
- Excellent organizational skills and the ability to manage multiple tasks and stakeholders simultaneously.
- A customer-oriented and service-minded approach.
- Proficiency in Microsoft Office applications.
- The ability to learn quickly and adapt in a fast-paced environment.
- A proactive, energetic, and solution-oriented mindset.
- Strong interpersonal skills and the ability to build positive working relationships across different cultures and functions.
We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.