Marine Solution Service Product Technical Specialist
Alfa Laval · Shanghai
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About the job:
Overview:
A Technical Support Specialist provides assistances and advisers for Alfa Laval Ocean Division Marine Solutions Service related to Alfa Laval Marine equipment. This role is crucial in ensuring Alfa Laval technical and service proposals delivery in efficiently and professionally.
Key Responsibilities:
Respond to customer and field sales technical inquiries via phone, email, or chat, providing prompt and accurate solutions.
Diagnose and resolve technical hardware and software issues.
Guide field sales and customer through step-by-step solutions and technical processes.
Document issues, solutions, and customer interactions.
Escalate complex problems to Business Unit specialist support or engineering teams as needed.
Maintain up-to-date knowledge of products, services, and common technical issues.
Provide feedback to improve service products, documentation, and support processes.
What you know:
Qualifications:
Associate’s or Bachelor’s degree in Information Technology in Marine background or shipyard design department or ship design institute (or equivalent experience).
Basic design knowledge of marine engineering and machinery.
Proven experience in a technical support.
Strong problem-solving and communication skills.
Familiarity with operating systems (Windows, Microsoft, CAD etc.) and common software applications.
Ability to work independently and as part of a team.
Customer-oriented attitude with patience and empathy.
Fluent in spoken and written English
Desirable Skills:
Experience with shipowner communication and dialogue.
Basic networking knowledge.
Basic knowledge of shipping and maritime.
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.