Human Resources Manager

Arthur J. Gallagher · Honolulu · $80,000 (stated in the posting)

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Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Complex Human Resources Manager for the Holiday Inn Express Waikiki and Luana Waikiki in Honolulu, Hawaii.

Job Purpose:

Coordinate, administer and report on various human resource programs, system and procedure to aid in the attraction, retention and motivation of employees in accordance with policies, procedures and government laws and regulations while promoting a safe, fair, positive work environment. The position is responsible for recruiting and hiring primarily hourly employees and daily administration of various salary, benefit, government and employee relations programs.   Recommends and implements procedural/process changes. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Recruit, screen, interview, perform reference checks and coordinate department interviews for hourly candidates while maintaining the applicant flow logs to ensure quality hires and compliance with federal, state and local laws and regulations.  Manage the employment process from recruitment to hiring.
• Position the hotel as the "preferred employer" in the area by maintaining strong community relations with referral agencies to maintain strong applicant flow.  
• Coordinate and conduct employee orientation to introduce the employee to the hotel/company and ensure the appropriate information is disseminated and the appropriate forms are completed and processed:  to include but not limited to, new hire forms, tax forms, benefit enroll forms, I-9 forms and an overview to the company handbook and employee policies.
• Communicate, educate and administer the employee benefit program in a timely, accurate manner:  act as the intermediary with the insurance and retirement plan administrators, reconcile all monthly billings to in-house roster, and coordinate and control all benefit notifications, enrollment, administration and audits including reimbursement, vacation, sick leave, leave of absences, jury duty pay, and 401(K) plans.
• Assist in the development, coordination, and implementation of various employee relations programs and events to ensure consistent administration and reduction of turnover.  Provide open communications and promote a positive and pro-employee work environment.
• Bring all sensitive employee related information to the attention of the DHR in all instances to limit liability.
• Prepare/monitor Payroll Action Forms & input/update Payroll new hires, terms and daily changes to ensure accurate, up-to-date information is available for payroll and management.
• Process forms and respond to written and oral inquiries regarding verification of employment, wages, unemployment compensation and worker's compensation claims, in a manner which is consistent and ensure that liability is minimized.
• Maintain employee records, files and the human resource office systems.  
• Compile various corporate reports and property reports to provide management with accurate information and comply with corporate policies and procedures as well as government laws and regulations.

Qualifications and Requirements:

• High school diploma/secondary qualification or equivalent required; Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• Minimum 3–5 years of progressive Human Resources experience, preferably within hospitality or a similarly fast-paced environment.
• Prior HR Manager or HR Business Partner experience strongly preferred.
• Strong working knowledge of employment laws and HR compliance; Hawaii HR experience preferred.
• Demonstrated experience handling employee relations, workplace investigations, performance management, leaves of absence, and corrective action.
• Ability to independently advise and partner with property leadership on day-to-day HR matters.
• Experience supporting multiple locations or properties preferred.
• Strong communication, organization, judgment, and ability to handle sensitive and confidential matters.
• HRIS/ATS experience required; ADP and iCIMS experience preferred.
• SHRM-CP/SHRM-SCP or PHR/SPHR certification preferred.

This job requires the ability to perform the following:

• Strong computer proficiency, including Microsoft Office and HRIS/ATS systems.
• Excellent written and verbal communication skills; bilingual fluency a plus.
• Strong hospitality and service orientation with the ability to build trusted relationships with associates and leaders.
• Ability to manage multiple priorities independently in a fast-paced hotel environment.
• Strong knowledge of HR practices, policies, employment regulations, and procedures.
• Ability to handle employee relations, investigations, performance management, and corrective action with sound judgment and confidentiality.
• Strong problem-solving skills with the ability to determine appropriate action and escalate when necessary.
• Ability to coach and advise managers while partnering effectively with property and Corporate HR leadership.
• Strong organizational skills and ability to accurately prepare, review, and maintain HR documentation and records.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Other:

• Passionate about people, hospitality, and creating a positive associate experience.
• Strong interpersonal and communication skills with the ability to build trusted relationships at all levels.
• Strong written communication and documentation skills with excellent attention to detail.
• Demonstrated problem-solving, critical-thinking, coaching, and conflict-resolution skills.
• Ability to coach, motivate, train, and influence leaders and associates.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Professional, approachable, and able to handle sensitive matters with discretion and confidentiality.
• Ability to work a flexible schedule as business needs require, including occasional nights, weekends, and holidays.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Complex Human Resources Manager for the Holiday Inn Express Waikiki and Luana Waikiki in Honolulu, Hawaii.

Job Purpose:

Coordinate, administer and report on various human resource programs, system and procedure to aid in the attraction, retention and motivation of employees in accordance with policies, procedures and government laws and regulations while promoting a safe, fair, positive work environment. The position is responsible for recruiting and hiring primarily hourly employees and daily administration of various salary, benefit, government and employee relations programs.   Recommends and implements procedural/process changes. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Recruit, screen, interview, perform reference checks and coordinate department interviews for hourly candidates while maintaining the applicant flow logs to ensure quality hires and compliance with federal, state and local laws and regulations.  Manage the employment process from recruitment to hiring.
• Position the hotel as the "preferred employer" in the area by maintaining strong community relations with referral agencies to maintain strong applicant flow.  
• Coordinate and conduct employee orientation to introduce the employee to the hotel/company and ensure the appropriate information is disseminated and the appropriate forms are completed and processed:  to include but not limited to, new hire forms, tax forms, benefit enroll forms, I-9 forms and an overview to the company handbook and employee policies.
• Communicate, educate and administer the employee benefit program in a timely, accurate manner:  act as the intermediary with the insurance and retirement plan administrators, reconcile all monthly billings to in-house roster, and coordinate and control all benefit notifications, enrollment, administration and audits including reimbursement, vacation, sick leave, leave of absences, jury duty pay, and 401(K) plans.
• Assist in the development, coordination, and implementation of various employee relations programs and events to ensure consistent administration and reduction of turnover.  Provide open communications and promote a positive and pro-employee work environment.
• Bring all sensitive employee related information to the attention of the DHR in all instances to limit liability.
• Prepare/monitor Payroll Action Forms & input/update Payroll new hires, terms and daily changes to ensure accurate, up-to-date information is available for payroll and management.
• Process forms and respond to written and oral inquiries regarding verification of employment, wages, unemployment compensation and worker's compensation claims, in a manner which is consistent and ensure that liability is minimized.
• Maintain employee records, files and the human resource office systems.  
• Compile various corporate reports and property reports to provide management with accurate information and comply with corporate policies and procedures as well as government laws and regulations.

Qualifications and Requirements:

• High school diploma/secondary qualification or equivalent required; Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• Minimum 3–5 years of progressive Human Resources experience, preferably within hospitality or a similarly fast-paced environment.
• Prior HR Manager or HR Business Partner experience strongly preferred.
• Strong working knowledge of employment laws and HR compliance; Hawaii HR experience preferred.
• Demonstrated experience handling employee relations, workplace investigations, performance management, leaves of absence, and corrective action.
• Ability to independently advise and partner with property leadership on day-to-day HR matters.
• Experience supporting multiple locations or properties preferred.
• Strong communication, organization, judgment, and ability to handle sensitive and confidential matters.
• HRIS/ATS experience required; ADP and iCIMS experience preferred.
• SHRM-CP/SHRM-SCP or PHR/SPHR certification preferred.

This job requires the ability to perform the following:

• Strong computer proficiency, including Microsoft Office and HRIS/ATS systems.
• Excellent written and verbal communication skills; bilingual fluency a plus.
• Strong hospitality and service orientation with the ability to build trusted relationships with associates and leaders.
• Ability to manage multiple priorities independently in a fast-paced hotel environment.
• Strong knowledge of HR practices, policies, employment regulations, and procedures.
• Ability to handle employee relations, investigations, performance management, and corrective action with sound judgment and confidentiality.
• Strong problem-solving skills with the ability to determine appropriate action and escalate when necessary.
• Ability to coach and advise managers while partnering effectively with property and Corporate HR leadership.
• Strong organizational skills and ability to accurately prepare, review, and maintain HR documentation and records.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Other:

• Passionate about people, hospitality, and creating a positive associate experience.
• Strong interpersonal and communication skills with the ability to build trusted relationships at all levels.
• Strong written communication and documentation skills with excellent attention to detail.
• Demonstrated problem-solving, critical-thinking, coaching, and conflict-resolution skills.
• Ability to coach, motivate, train, and influence leaders and associates.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Professional, approachable, and able to handle sensitive matters with discretion and confidentiality.
• Ability to work a flexible schedule as business needs require, including occasional nights, weekends, and holidays.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

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