Assistant Director, Housekeeping & Laundry

Starwood Hotels · $105,000–$120,000 (stated in the posting)

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Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Job Description

At SH Hotels & Resorts, good-natured service means doing whatever it takes to keep our guests happy and that’s what our Housekeeping team focuses on every minute, whether it’s adjusting a hallway area rug so it’s just right, or leaving a bedroom in such beautiful condition that guests can’t help but put their feet up and stay awhile, surrounded by a sense of beauty and calm. We’re currently seeking a Assistant Director of Housekeeping to lead our Housekeeping team , a natural people person with an analytical mind, who can do everything from streamline a bumpy process to stock a supply cart.
The Assistant Director of Housekeeping and Laundry is a natural at identifying challenges, makes reasonable and insightful assumptions, and motivates everyone on the team by showing them the rewards of providing outstanding service.
Inside tip: Leading by example may lead you to incredible growth opportunities.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Leadership & Strategy Support

• Partner with the Director of Housekeeping to develop, communicate, and execute departmental strategies aligned with property and brand objectives.
• Support departmental goal setting and assist in holding housekeeping leadership accountable for performance outcomes.
• Act as the Director’s delegate in their absence, ensuring continuity of operations and leadership presence.

Laundry Operations Support

• Support the Director of Housekeeping & Laundry Services in the oversight of Laundry operations, including in-house and/or outsourced laundry services.
• Assist with monitoring linen and uniform availability to support daily operational needs across guestrooms, public areas, and team member programs.
• Help track linen inventory levels and par requirements; report variances, loss, or quality issues to the Director.
• Support laundry production planning to ensure timely turnaround of linens and uniforms.
• Assist with monitoring laundry quality standards, including cleanliness, presentation, and proper handling of linens and uniforms.
• Partner with Laundry Leadership, Engineering, and housekeeping teams to support safe equipment operation and timely resolution of operational issues.
• Gain working knowledge of laundry systems, workflows, and vendor processes to ensure operational continuity in the Director’s absence.
• Support sustainability initiatives related to laundry operations, including water, energy, and chemical usage awareness.

Operational Oversight

• Oversee daily housekeeping operations, ensuring compliance with all policies, procedures, and brand standards.
• Support and actively participate in a comprehensive inspection program for guestrooms, public areas, and back-of-house spaces; conduct daily inspections.
• Coordinate with the Front Desk to ensure accurate and timely communication of room status, priorities, and guest needs.

Financial & Labor Management

• Assist in the development and management of the housekeeping budget.
• Monitor labor productivity, payroll accuracy, and expense control; support explanations of financial performance during labor and budget review meetings.
• Ensure accurate and timely processing of departmental payroll.
• Monitor inventory levels and maintain pars for supplies, equipment, and uniforms to support operational needs.

Financial & Labor Management

• Assist in the development and management of the housekeeping budget.
• Monitor labor productivity, payroll accuracy, and expense control; support explanations of financial performance during labor and budget review meetings.
• Ensure accurate and timely processing of departmental payroll.
• Monitor inventory levels and maintain pars for supplies, equipment, and uniforms to support operational needs.

Team Leadership & Development

• Supervise Housekeeping Managers and team members, providing guidance, coaching, and performance feedback.
• Support recruitment, onboarding, training, and development of housekeeping team members and leaders.
• Observe service behaviors and reinforce service standards through real-time feedback and coaching.
• Promote a culture of recognition by celebrating achievements and supporting formal and informal recognition programs.
• Foster open communication and employee engagement through an open-door approach and responsiveness to team member concerns.
• Ensure disciplinary actions and documentation are administered fairly, consistently, and in accordance with company policies.

Training & Standards Development

• Support the development, delivery, and ongoing evaluation of housekeeping training programs, including onboarding, brand standards, safety, and service excellence.
• Ensure all Housekeeping team members are properly trained on standard operating procedures, equipment use, chemical handling, and workplace safety.
• Partner with the Director of Housekeeping & Laundry Services to maintain training materials, job aids, and standard operating procedures.
• Conduct regular refresher training and performance-based retraining as needed to address service gaps or operational changes.
• Support cross-training initiatives to increase operational flexibility and career development opportunities.
• Monitor training compliance and completion, ensuring alignment with brand, legal, and safety requirements.

Guest Satisfaction & Service Recovery

• Respond to and resolve guest complaints and service issues in a timely and professional manner.
• Participate in the development and execution of corrective action plans to improve guest satisfaction and service performance.
• Support initiatives that enhance guest engagement, loyalty, and repeat business

Communication & Collaboration

• Participate in daily rallies, departmental meetings, divisional meetings, and hotel leadership meetings as required.
• Communicate how departmental performance impacts overall operational and financial goals.
• Build collaborative relationships with internal partners and external vendors to support operational success.

Brand & Culture Leadership

• Lead by example in embodying the 1 Hotels Vision, Mission, Compass, and Brand Pillars.
• Deliver Good-Natured Service and reinforce brand culture through daily leadership behaviors.
• ontribute to building an inclusive, respectful, and high-performing team environment.

Reporting Relationships

• Reports To: Director of Housekeeping & Laundry Services
• Direct Oversight: Housekeeping Managers and Housekeeping team members

QUALIFICATIONS & SKILLS

Required

• High school diploma or GED required; minimum of 2 years of experience in a comparable leadership role or an equivalent combination of education and experience.
• Strong working knowledge of housekeeping operations, including inspections, labor management, inventory, and guest service.
• Demonstrated leadership ability in a fast-paced hospitality environment.
• Proven ability to prioritize multiple operational demands effectively.
• Strong interpersonal, communication, and team leadership skills.
• Familiarity with housekeeping systems, payroll processes, budgeting tools, and spreadsheets.
• Strong problem-solving and decision-making abilities.
• Professional appearance and demeanor aligned with the 1 Hotel brand and culture.
• Flexibility to meet the demands of a 24-hour operation.

Preferred

• Prior experience in a luxury hotel or lifestyle hospitality brand, specifically within Housekeeping.
• Fluency in a second language in addition to English.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

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