Placement Student - Customer Account Support
Cummins · Redditch
We are looking for an enthusiastic Customer Support student to join our team specializing in Supply Chain Planning at our Drivetrain and Braking Systems Site in Redditch. During your placement with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry.
This role is available to candidates who qualify for a placement year and will commence Summer of 2027.
In this role, you will make an impact in the following ways:
- Support customers with enquiries relating to orders, deliveries, products, and account information.
- Monitor and manage customer cases, ensuring timely updates and resolution.
- Work closely with Sales, Supply Chain, Logistics, and other internal departments to support customer needs.
- Assist with order tracking and communication of delivery updates.
- Help maintain accurate customer records and documentation.
- Support reporting activities and analyse customer service trends where required.
- Contribute to process improvement initiatives to enhance the customer experience.
- Participate in team meetings, projects, and continuous improvement activities.