Service Engineer
Sartorius · Japan
The Field Service Engineer ensures reliable operation and availability of Sartorius equipment by performing on‑site and remote service activities in line with defined procedures and service standards, contributing to customer satisfaction and stable system performance.
Main Responsibilities & Tasks
- Provide service and customer support during field and inhouse visits or dispatches.
- Manage all on site installation, repair, maintenance and test tasks.
- Diagnose errors or technical problems and determine proper solutions.
- Produce timely and detailed service reports.
- Ensure the timely and correct documentation of processes.
- Operate vehicle in a safely manner and use field automation systems.
- Follow all company's field procedures and protocols.
- Cooperate with technical team and share information across the organization.
- Comprehend customer requirements and make appropriate recommendations / briefings.
- Contact customers concerning processes of the customer file.
- Build positive relationships with customers.
- Be available for domestic and international travel as required to support customer installations, maintenance, repairs, training, and other service activities.
- Share technical knowledge and best practices across the organization and support the development and training of junior team members.
- Achieve assigned service KPIs, including utilization, response time, service quality, customer satisfaction, and other defined performance metrics.
Qualification & Skills
- Technical degree in chemistry, biology, physical measurements or similar.
- Minimum 2 years of proven field service experience.
- Ability to troubleshoot, test, repair and service technical equipment.
- Ability to work flexible shifts and to adapt to changing work schedules.
- Willingness and ability to travel domestically and internationally.
- High customer orientation.
- Team spirit.
- Ability to share knowledge, collaborate effectively, and support the development of colleagues.
- Familiarity with mobile tools and applications.
- Good command of spoken and written English.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers