Field Application Specialist
Sartorius · Tokyo
The Field Application Specialist (FAS) Provide application expertise and technical support for filtration and separation products through customer presentations, demonstrations, trials, and training. Support customers throughout product evaluation, implementation, and optimization while partnering with the sales team to drive product adoption and business growth. Contribute market and customer insights through data analysis and customer interactions, and actively represent the company at exhibitions, conferences, seminars, and other events to identify opportunities and strengthen customer relationships.The Application Specialist will be responsible for offering product expertise, application knowledge and technical support along each step of customer's process and for bringing the products' technical expertise and market knowledge to the sales team. The main missions are to ensure successful design, validation and implementation of products, by supporting sales for product design, product positioning and demonstration, and supporting customers for application development work, initial startups and training.
Grow with us – Your Responsibilities:
- Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations
- Be responsible for the assigned product line to support sales target achievement in the defined territory
- Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements
- Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
- Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
- Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
- Report on competitors' products and feedback information to the application specialist management and products management
- Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
- Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
- Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports
What will convince us:
Minimum
- Academic degree in biological engineering, biotechnology or other life sciences related field
- Familiar with related products, laboratory processes and equipment
- Strong customer orientation and “sales mind”
- Native-level spoken and written Japanese
- Intermediate level spoken and written English (e.g. TOEIC 600 and above)
Ideal:
- Proven experience in a similar position and industry
- Familiarity with life science application experiment technology
- Strong learning ability, and expert knowledge base in this area
- Ability to work effectively within matrix organization (e.g. product / project / division management)
- Excellent communication and presentation skills
- Proven IT/software skills (e.g. Microsoft Office applications)
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers