Customer Service & Aftermarket Representative
NOV · Melbourne
The Customer Service & Aftermarket Representative is accountable for the successful management of customer sales opportunities from initial enquiry through to quotation, order processing and customer follow-up. The role has a direct impact on sales conversion, customer satisfaction and business reputation through the quality, accuracy and timeliness of all customer interactions, quotations and orders. The position also requires maintaining a strong relationship with the external sales team to follow up on leads, offer support and further develop all customer relationships through email, calls and customer visits.