Concierge

The Avalon · Burnsville · $17/hr (stated in the posting)

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When you work at Havenwood of Burnsville, you have a front-row seat to the incredible life stories of the wisest people on earth. Additionally, you become part of an extraordinary company—one that is investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

Havenwood of Burnsville is currently recruiting for a hospitality-focused Concierge. This role is responsible for warmly and professionally meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers daily. You will be the first face visitors see when they come to our community!

Hours: 

We are seeking a dependable and flexible team member to join our front desk team. This position offers every-other-weekend shifts, with typical hours on Saturdays and Sundays from 8:00 AM–4:00 PM or 4:00 PM–8:00 PM. Occasionally, shifts may be adjusted to 8:00 AM–2:00 PM or 2:00 PM–8:00 PM based on coverage needs. Additional weekend shifts may be available for those interested in picking up extra hours.

We are also seeking someone available to provide front desk coverage every other Friday from 8:00 AM–4:00 PM. Flexibility to provide occasional fill-in coverage as needed is preferred.

Starting Pay: $17.00+, depending on experience level. 

Here are a few of the daily responsibilities of a Concierge:

• Provide ongoing telephone coverage.
• Solve issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately. Keep difficult situations from escalating.
• Accept delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery
• Prepare maintenance work orders as requested by residents and staff
• Assist the Business Office Manager with projects/assignments.

Here are a few of the qualifications we need you to have:

• High school diploma or general education degree (GED) required
• Familiarity with Microsoft Office Suite products
• Must demonstrate excellent telephone communication skills

We're actively seeking candidates who not only resonate with our hospitality promises but also embody them in every interaction:

1. We greet you warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We anticipate your needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We make you feel important.
7. We embrace and value our differences.
8. We ask, “Is there anything else I can do for you?”
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

EEO Employer

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