Mocs One Enrollment Counselor, UT Chattanooga
University of Tennessee · United States
The Enrollment Counselor, in a centralized location, acts as a liaison between the students and the Admissions, Bursar's, Financial Aid and Scholarships, Orientation and Registrar's Office and fills a wide range of duties for the Mocs One Center. Duties include but are not limited to communicating student enrollment information via the telephone, e-mails, or in person; reviewing the student's financial aid and/or Bursar account and clarifying or determining the cause of inquiry; and explaining the best solution for the student and expediting any corrections or adjustments.
Staying abreast of any university changes and events allows accurate student referrals for issues outside the scope of the Mocs One Center. In essence, this position is responsible for maintaining a high level of customer service to ensure enrollment transitions are met.
The Enrollment Counselor, in a centralized location, acts as a liaison between the students and the Admissions, Bursar's, Financial Aid and Scholarships, Orientation and Registrar's Office and fills a wide range of duties for the Mocs One Center.