Operations Manager, Digital Treatment Planning
Straumann · Heredia
Operations Manager, Digital Treatment Planning
Location: Costa Rica 📍
At Straumann, digital treatment planning is a key part of the experience we provide to customers and their patients. We’re looking for an experienced Operations Manager to lead our Costa Rica site and help us deliver high-quality treatment planning at scale.
You’ll lead an organization of more than 150 employees, including Designers, Ortho Consultants and Quality Assurance Specialists, through the Operations Supervisors and Clinical Managers. This role calls for a leader who can create a shared sense of purpose, build trust across teams, and help people do their best work. You’ll listen, communicate openly, and involve others in solving problems and improving the operation.
The role is based at our site in Costa Rica, and we welcome applications from candidates based in other countries.
What you’ll do
Lead and develop the Costa Rica Clear Correct Digital Planning Service organization, bringing teams together around clear priorities and shared goals.
Coach and support the Operations Supervisors and Clinical Manager, building strong leadership and accountability throughout the site.
Deliver production, quality, and service goals by engaging teams, using performance measures, and working together to address challenges.
Build the capabilities, staffing plans, and organizational structure needed to support ClearCorrect’s operations.
Introduce protocol changes and process improvements thoughtfully, involving the right people and ensuring employees are prepared and supported.
Oversee compliance with applicable quality, health and safety, and regulatory requirements, including relevant ISO requirements.
Strengthen a customer-focused culture and improve the service provided to customers.
Work closely with headquarters and other treatment planning sites to support and improve systems, technology, and ways of working.
Ensure employees receive appropriate training and development.
Create an engaging workplace where people feel connected to the operation, can grow, and are supported by strong leaders.
Develop relationships with local dental schools to help strengthen the future talent pipeline.
Oversee the site budget and ensure resources are used responsibly.
What you’ll bring
At least 8 years of experience leading teams or organizations, including at least 3 years leading cross-functional teams.
A track record of bringing people together, developing leaders, and building an environment where teams can take ownership and succeed.
Experience dentistry, orthodontics, or treatment planning.
Experience leading large, complex operations and delivering results through managers and teams.
Experience with quality systems, audits, or regulatory requirements. Knowledge of ISO 13485, GMP, or QSR is an advantage.
Strong problem-solving and decision-making skills, with the ability to move between daily operational priorities and longer-term plans.
The ability to communicate in a clear direction and bring people together across different functions and cultures.
Strong written and spoken English. Spanish is an advantage.
Why this role
This is an opportunity to lead a large, established treatment planning operation and shape how it grows. You’ll work with teams and leaders across the global organization, strengthen the capabilities of the Costa Rica site, and help create an environment where people are united around delivering a dependable, high-quality service to customers.