Administrative Technician I - HR Help Desk - Akron FirstEnergy Headquarters

FirstEnergy · Akron

Human Resources Help Desk (HRHD) is a ticket management tool within Oracle HCM that allows employees, managers, and HR teams to submit, track, and resolve HR-related inquiries and requests. It streamlines communication, improves response times, and maintains documentation of HR cases from submission through resolution. Employees use HR Help Desk when they need assistance with an HR-related matter.

When to use HR Help Desk:

Questions about benefits, payroll, timekeeping, or leave programs
Employment verification or personnel record requests
Updates to personal or employment information
Employee relations concerns or workplace issues
Requests requiring HR review, research, or follow-up
Tracking the status of an existing HR inquiry

Qualifications:

Education:
- High school diploma or GED required; bachelor’s degree in human resources, Business Administration, or a related field preferred.
Experience:
- Minimum of three years of administrative work experience required; HR administrative experience preferred.
Skills:
- Advanced knowledge of administrative practices, procedures, and office support functions.
- Must pass the Company’s EEI Support and Administrative Selection System (SASS) test, if required.
- Proficiency with Microsoft Suites including: Outlook, Word, PowerPoint, and Excel;
- Experience with SAP, Coupa, Oracle HCM, Intelex, FileNet, or related systems preferred.
- Strong written and verbal communication, customer service, organization, prioritization, and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment while meeting deadlines and producing accurate work.
- Demonstrated discretion, sound judgment, and ability to maintain confidentiality when handling sensitive information.
- Ability to work overtime as required for outage and storm restoration, including evenings, weekends, and holidays.

FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

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