Field Service Manager - Operations Department

Rentokil Initial · Hong Kong

Responsibilities:

Manage day-to-day operations, including field-based execution with the service team, and drive staff performance to maximize sales, productivity, and manpower efficiency.
Support expense management to ensure profitability in accordance with financial objectives.
Handle customer inquiries, requests, and complaints professionally.
Establish and maintain strong relationships with customers through regular visits.
Monitor and report on KPIs to assess operational efficiency.
Coach, motivate, and develop team members to encourage collaboration and recognize strong performance.
Oversee manpower scheduling to ensure high-quality service delivery.
Collaborate with other departments to ensure seamless operational integration and effective problem resolution.

Requirements

Higher Diploma with at least 5 years of management experience, preferably in the pest control/Cleaning service or F&B industry.
Minimum 3 years of hands-on operations experience is required.

Strong time management and prioritization skills in a fast-paced environment.
Excellent problem-solving and communication skills with the ability to work independently.
Self-motivated, detail-oriented, and well-organized.
Proven leadership skills and team management experience.
Proficiency in spoken and written English and Chinese.
Proficient in MS Office (Word, Excel, and PowerPoint).

Benefits

Are you interested? Here's what you can expect when you join us:

Competitive salary package and 13-month salary.
5-6 day work week with flexible working hours.
Paid public holidays, annual leave, and marital leave.
Comprehensive medical and dental insurance (including Chinese medicine and acupuncture).
Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services).
Offer learning & development and Training program.
Excellent promotion opportunities and company culture.
Excellent company culture.
Staff recognition awards.