IT Service Desk - Intern
Solina · Eke
Primary Location :
EKE, BelgiumAt Solina, our community of close to 5,000 people share a passion for food and live our entrepreneurial culture.
We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With sustainability at the heart of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient.
Solina is a fast-growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America.
By constantly rethinking culinary solutions, we make food matter for people and the planet.
If you're ready for a new adventure in a dynamic, expanding, passionate, international company, join us !
What you'll do
You'll work side by side with our on-site Service Desk Analyst and take on more responsibility as you progress.
- Support our users: Handle first-level requests through our ITSM platform, from login issues to mailbox questions, and escalate with clear information when needed.
- Get hands-on with equipment: Help prepare, configure and hand over PCs, smartphones and handheld scanners, and keep the stock up to date.
- Learn Microsoft 365 in practice: Assist with user accounts (creation, changes, deactivation) and with mailbox and Office 365 support, under supervision.
- Solve problems step by step: Diagnose hardware, software and network issues using a structured approach.
- Share what you learn: Write and update documentation and knowledge base articles for the whole team
What's in it for you
- A real international environment, not a "coffee and photocopies" internship
- A mentor who shares their know-how with you every day
- Concrete skills for your CV: ITSM tooling, device deployment, Microsoft 365, user support and technical documentation
- The chance to see how IT works across a multi-site industrial group
- A friendly team and the freedom to suggest improvements
Who we're looking for
- A student in an IT-related programme (IT support, systems & networks, applied computer science…)
- Fluent English; Dutch and/or French is a plus
- Basic knowledge of Windows, user and mail administration, networks and Android/iOS
- A service-minded, organised, team-minded person who likes to figure things out
- Autonomy and flexibility, and the energy to learn fast
Good to know
- Unpaid internship: this internship is part of your studies and is not remunerated.
- Start date: ideally 04 January 2027, subject to your school's calendar and requirements
- Schedule: full time, on site in Eke (Solina Belgium, Rozenstraat 15, 9810 Eke (Nazareth))
Duration: 4 to 6 months
We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment