Guest Services Officer

Accor · Singapore

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Company Description

NOVOTEL LIVING SINGAPORE ORCHARD

EXTENDED STAY APARTMENTS

Live in your own special world at Novotel Living.

We believe that quality time is about making everyday moments matter. Everything has been designed to enhance our guests’ life balance and sense of well-being. Disconnect from your busy life and make time to connect with family and friends. Novotel Living is the perfect spot for travellers and locals to live, work and play.

Novotel Living Singapore Orchard is located in the heart of Singapore’s iconic fashion district, Orchard Road, surrounded by the city’s best shopping, restaurants, bars and entertainment. A five-minute walk to Orchard MRT, and the UNESCO World Heritage Site Singapore Botanic Gardens is just a few minutes’ drive away.

The ideal accommodation for an extended stay in the city.

Job Description

Job Overview

The Guest Services Officer will ensure the guests have a great experience. They will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved. They will undergo product knowledge training about the facilities and its amenities to address guest questions.

Responsibilities and Duties

• Responsible for greetings every guest at the Reception Area
• Prepare Registration Card , Confirmation and Keys for Registration
• Register arriving guest with professional and room tour of the hotel facilities
• Maintain a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to hotel guests
• Communicate effectively with guests and fellow team members
• Facilitate guest departures daily by following established procedures to close guest accounts and determine future room availability
• Processing guest payments
• Regularly calculates and/or posts monies, receipts, guest accounts, and other forms of credit using proper cash handling methods and established procedures to present the guest with accurate hotel charges upon check-out.
• Courteously answers inquiries and accept reservations, both in person and over the phone. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages, and create value for our guests
• Maintain good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
• Other related duties as assigned by the Guest Service Manager/ Front Office Manager

Qualifications

• Minimum GCE ‘O’ level education

• Read, write, speak English fluently

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