Guest Relations Management Intern
Accor · Amsterdam
Company Description
About our hotel
Sofitel Legend The Grand Amsterdam offers five-star luxury in a unique and historic setting. As part of Accor, we combine the rich heritage of our landmark building with contemporary elegance, French art de vivre, and exceptional service standards.
Located in the heart of Amsterdam, The Grand is renowned for creating unforgettable experiences for guests from around the world while offering meaningful development opportunities for hospitality professionals.
Job Description
Let your passion shine in our Guest Relations team
Step into a world where genuine hospitality meets unforgettable guest experiences at Sofitel Legend The Grand Amsterdam. As part of our dedicated Guest Relations team, you’ll have the opportunity to create tailor-made, unforgettable moments for our guests in an inspiring, luxury five-star environment.
Take the next step in Guest Relations leadership
Join our team as a Guest Relations Management Intern and gain hands-on experience in luxury hospitality. This immersive program will expose you to both guest-facing interactions and behind-the-scenes leadership responsibilities. You’ll develop key management skills, oversee internal operations, and serve as the vital link between guests, team members, and hotel departments.
With a comprehensive perspective, you’ll take on leadership tasks while ensuring seamless coordination across teams. Most importantly, your focus will be on creating exceptional and memorable guest experiences.
Key Responsibilities
- Create unforgettable, tailor-made guest experiences with creativity
- Support and create a warm welcome to our guests
- Handle daily administrative tasks, including guest reviews, VIP lists, emails, and group preparation
- Manage and prepare for top VIP arrivals, including artist management and other high-profile guests
- Engage in meaningful guest contact, offering personalized service, and anticipate of guests needs
- Monitor our online performance by analyzing guest sentiment and comparing with our comp set, identifying areas for improvement
- Lead our daily historical tour, sharing our proud history with internal and external guests
Management Responsibilities
- Create and manage staff schedules based on forecasts and business needs
- Handle hour administration and communicate with HR on behalf of the team
- Take ownership of a project of your choice, for example enhancing guest satisfaction
- Be the point of contact for the team regarding schedule changes and task ownership
- Lead internal communication and ensure all stakeholders are aligned
- Support financial processes, including budgeting and internal/external ordering (for example, Room Service orders for amenities, orders from our Florist)
- Take responsibility for weekly meetings where Guest Relations leads the meetings
- Support recruitment by joining interviews where possible
- Ensure the continuation of quality as a key holder in our luxury service journey
Qualifications
What you will bring to the role
- A proactive attitude and a people-first mindset, hospitality is your main drive
- A hands-on personality who isn’t afraid to take ownership and share feedback
- Strong communication skills, acting as a spider in the web to align guest wishes with all departments
- Creativity and curiosity, always looking for ways to improve the guest experience
- Enrolled in a hospitality education and available for a minimum of 5 months
- You thrive in a dynamic environment and don’t believe in a 9-to-5 mindset
- You're ready for an all-around challenge that will shape your hospitality future
Additional Information
What we offer
Our team is young, dynamic, and passionate about hospitality. The Grand highly values personal and professional development, which is why we have a dedicated Training Manager who actively supports your growth throughout your internship journey.
In addition to your operational learning experience, you will have the opportunity to:
- Participate in various cross-trainings across different hotel departments
- Gain exposure to quality management and operational coordination projects
- Take part in an operational management shift once per month, providing valuable insight into daily hotel operations and decision-making
- Explore future career opportunities within Sofitel Legend The Grand Amsterdam and the wider Accor network
The internship allowance is €750 gross per month based on 38 hours per week. In addition, you may be eligible for a travel allowance.
Every day, you can enjoy a complimentary meal in our staff canteen.
Love dining out? As part of the Accor family, you can enjoy discounts of up to 50% at selected restaurants and bars within participating 4- and 5-star hotels in Amsterdam.
Please note that only candidates who already have the legal right to work in the Netherlands will be considered. Sofitel Legend The Grand Amsterdam does not provide visa or work permit sponsorship.