Duty Manager

Accor · Ras Al Khaimah

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Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Rixos Al Mairid is seeking a proactive Duty Manager to oversee daily hotel operations, ensure guest satisfaction, and resolve issues promptly. The role acts as the property representative in the absence of senior management.. 

Key Responsibilities: 

• Operational Oversight: Supervise hotel departments during assigned shifts. 

• Guest Relations: Address and resolve guest concerns and service requests. 

• Coordination: Liaise with department heads to ensure seamless service. 

• Incident Management: Respond to emergencies and document incidents. 

• Reporting: Compile shift reports and communicate key updates to management.

Qualifications

• Minimum 2–3 years of experience as a Duty Manager or in a similar Front Office supervisory role, preferably in a luxury hotel.

• Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.

• Strong leadership, problem-solving, guest relations, and complaint-handling skills.

• Excellent communication and interpersonal skills, with proficiency in hotel property management systems (PMS).

• Ability to work flexible shifts, including weekends and public holidays.

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