Patient Advocate

Universal Health Services · Chino

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Join our compassionate Canyon Ridge Hospital team and make a meaningful difference in the lives of patients and their families every day. We are seeking a dedicated Part-Time (25 Hours) Patient Advocate to serve as a liaison between patients, families, and hospital staff, ensuring that patient rights are protected and concerns are addressed promptly and professionally.

Responsibilities

• Advocate for patient rights and concerns.
• Manage and resolve patient complaints and grievances.
• Communicate with patients, families, and staff.
• Investigate concerns and facilitate resolutions.
• Maintain accurate documentation and grievance records.
• Ensure compliance with patient rights and regulatory standards.
• Collaborate with clinical and support departments.
• Identify trends and recommend service improvements.
• Educate patients and families on advocacy resources.
• Support a positive patient experience throughout hospitalization.

Qualifications

• Bachelor's degree preferred in Healthcare Administration, Social Work, Psychology, Human Services, or a related field.
• Prior experience in patient advocacy, healthcare customer service, risk management, social services, or a related healthcare role preferred.
• Knowledge of CMS, Joint Commission, and patient rights regulations preferred.
• Strong investigation, conflict resolution, and problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency with Microsoft Office applications and electronic health records.

Join our compassionate Canyon Ridge Hospital team and make a meaningful difference in the lives of patients and their families every day. We are seeking a dedicated Part-Time (25 Hours) Patient Advocate to serve as a liaison between patients, families, and hospital staff, ensuring that patient rights are protected and concerns are addressed promptly and professionally.

Responsibilities

• Advocate for patient rights and concerns.
• Manage and resolve patient complaints and grievances.
• Communicate with patients, families, and staff.
• Investigate concerns and facilitate resolutions.
• Maintain accurate documentation and grievance records.
• Ensure compliance with patient rights and regulatory standards.
• Collaborate with clinical and support departments.
• Identify trends and recommend service improvements.
• Educate patients and families on advocacy resources.
• Support a positive patient experience throughout hospitalization.

Qualifications

• Bachelor's degree preferred in Healthcare Administration, Social Work, Psychology, Human Services, or a related field.
• Prior experience in patient advocacy, healthcare customer service, risk management, social services, or a related healthcare role preferred.
• Knowledge of CMS, Joint Commission, and patient rights regulations preferred.
• Strong investigation, conflict resolution, and problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency with Microsoft Office applications and electronic health records.

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