Senior Human Resources Manager - Six Senses Rome
IHG · Italy
As Senior Human Resources Manager, I will fully comprehend the vision of Six Senses Rome to help people reconnect with themselves, others and the world around them, and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will champion these pillars within the property, creating a workplace where Hosts feel valued, inspired and empowered to grow, while ensuring that our people practices reflect the brand's vision and values.
Duties and Responsibilities
As Senior Human Resources Manager, I will assume full responsibility for the efficient operation and continuous development of the Human Resources department, working closely with the Cluster Director of Human Resources – Italy & Ibiza and the General Manager to deliver the property's people strategy.
- Lead the day-to-day operations of the Human Resources department, ensuring compliance with Six Senses standards, company policies and applicable Italian employment legislation.
- Support the development and implementation of the property's Human Resources strategy, including manpower planning, recruitment, payroll and benefits budgeting, training, Host engagement and retention.
- Partner with Department Heads and ExCom to anticipate staffing needs, strengthen workforce planning and ensure the timely recruitment of talent aligned with Six Senses values and service standards.
- Drive recruitment and employer branding initiatives to attract, select and retain the right talent, while promoting internal mobility and career development opportunities.
- Support succession planning, talent reviews and Individual Development Plans (IDPs), identifying high-potential Hosts and building a strong internal talent pipeline.
- Lead, coach and develop the Human Resources team, providing clear direction, regular feedback and individual development opportunities to foster collaboration, accountability and continuous learning.
- Build trusted relationships with Hosts and leaders, acting as a role model for the Six Senses vision and values and promoting an inclusive, respectful and high-performing workplace.
- Lead Host engagement initiatives, satisfaction surveys and feedback mechanisms, developing action plans to strengthen the Host experience and foster a positive workplace culture.
- Oversee performance management processes, probation reviews, annual appraisals and development conversations, supporting leaders in building accountable, engaged and high-performing teams.
- Encourage open communication, recognise achievements and support the development of future leaders, ensuring Hosts have opportunities to grow and reach their full potential.
- Ensure job descriptions, employment contracts, Host files and all Human Resources documentation are accurate, up to date and handled confidentially.
- Monitor payroll, benefits and Human Resources costs in collaboration with Finance, ensuring accurate forecasting, budgetary control and timely reporting.
- Conduct salary and benefits benchmarking, providing recommendations to maintain competitiveness and ensure alignment with local market practices and statutory requirements.
- Ensure compliance with Italian labour legislation, collective bargaining agreements, contractual obligations, health and safety requirements, data protection and other applicable regulations, in collaboration with external consultants where required.
- Support employee relations matters, advising Department Heads on people management, disciplinary procedures, conflict resolution and the consistent application of company policies.
- Oversee onboarding, orientation, training and Host development initiatives in collaboration with the Training team and Departmental Trainers, ensuring Hosts understand and embody the Six Senses philosophy.
- Champion Mission Wellness initiatives, promoting physical, mental, emotional and social wellbeing throughout the property in collaboration with the Human Resources and Sustainability teams.
- Promote sustainability and social responsibility initiatives, encouraging active Host participation and embedding responsible practices into everyday operations.
- Oversee Host accommodation, Host facilities, the Host restaurant and other Host welfare initiatives, ensuring a safe, supportive and engaging working environment.
- Coordinate Host engagement activities, recognition programmes, awards, meetings, celebrations and internal communications to strengthen connection and collaboration across departments.
- Maintain clear and effective communication with all Department Heads and ExCom members, ensuring Human Resources is a trusted business partner and a visible, approachable presence for Hosts.
- Partner closely with the Cluster Director of Human Resources – Italy & Ibiza and the General Manager to align people priorities with business objectives, strengthen the property's culture and support overall business performance.
- Prepare and submit accurate Human Resources reports, forecasts, budgets and other corporate and legally required documentation within established deadlines.
- Review Human Resources processes, systems and procedures, identifying opportunities to improve efficiency, strengthen internal controls and enhance the overall Host experience.
- Keep abreast of industry trends, best practices and developments in luxury hospitality, talent management and employment legislation, continuously seeking opportunities to innovate and elevate the Human Resources function.
- Perform any additional duties assigned by the Cluster Director of Human Resources – Italy & Ibiza and the General Manager.
Qualifications
To execute the position of Senior Human Resources Manager, I must have the required qualifications, technical skills and experience in a similar role within luxury hospitality, with proven results, including:
- Bachelor’s degree in Business Administration, Human Resources, Hospitality Management or a related discipline.
- Minimum 5 years of experience in a similar Human Resources role within luxury hotels or the hospitality industry.
- Previous experience working in Italy, with a strong understanding of Italian labour laws, employment regulations and HR practices.
- Proven experience successfully managing high-volume recruitment processes, workforce planning and employee relations.
- Advanced proficiency in MS Office – Word, Excel, PowerPoint and Outlook.
- Excellent command of written and spoken English and Italian. Additional languages are considered an advantage.
- Must hold a valid EU passport or the appropriate legal authorisation to work in Italy.
The above is intended to provide an overview of the qualifications, skills and experience required for the Senior Human Resources Manager position at Six Senses Rome. It is not intended to be an inclusive and/or exhaustive list of the duties, responsibilities or requirements inherent to the position.
Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.