Service Advisor
Al Ghurair · Dubai
Responsible for delivering an excellent customer service experience by managing the complete vehicle service journey from reception to delivery.
- Receive customers and understand their service and repair requirements.
- Prepare repair orders and ensure accurate documentation of customer concerns.
- Provide clear explanations of required repairs, estimated costs, and completion timelines.
- Coordinate closely with workshop, parts, and warranty teams for timely completion.
- Keep customers regularly updated on vehicle repair progress.
- Recommend necessary maintenance and additional repairs based on vehicle condition.
- Ensure quality checks are completed before vehicle delivery.
- Explain completed work and invoices clearly to customers during delivery.
- Handle customer concerns professionally and support high customer satisfaction.
- Achieve assigned targets for revenue, productivity, customer retention, and CSI.
Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.
With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.
Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’
Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.
Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.
Responsible for managing the complete customer service journey from vehicle reception to delivery. Ensures effective communication, accurate service recommendations and timely repair completion. Coordinates with workshop and parts teams while maintaining high customer satisfaction and achieving aftersales business targets.