Safety and Incident Response Trainee
EF Education First · Zürich
Job type: Full-time, Temporary
Duration: 6 months
Location: Zurich, Switzerland – 100% office-based (5 days per week)
Start date: February 1, 2027
Job overview:
We are looking for an energetic, detail-oriented and proactive individual to join our Safety and Incident Response (SIR) team at our headquarters in Zurich, Switzerland.
As a Safety and Incident Response Trainee, you will gain hands-on experience supporting our global Operations organization, working closely with the SIR team to assist with communication, operational case management and on-tour incidents. You will gain firsthand exposure to EF's Safety-First Program and contribute to ensuring our travelers feel safe and supported throughout their journeys.
You'll be encouraged to take ownership from the start, stay curious, collaborate with others, and pay attention to the details that help us create a beautiful experience for our customers.
Key responsibilities:
You and your team will contribute through:
Emergency line support – answer calls on the Operations Emergency Line, open operational cases and direct them to the appropriate specialists.
Case management – open, update and manage operational cases with guidance from experienced teammates, ensuring information is recorded accurately.
On-tour support – assist with operational incidents and challenges that arise while our customers are travelling, helping coordinate timely and appropriate responses.
Stakeholder collaboration – work closely with colleagues across Operations, including Procurement, Invoicing and the Tour Director Department, to ensure consistent communication and case management.
Problem-solving and ownership – respond proactively to operational challenges, exercise sound judgment and escalate issues appropriately when needed.
Data, systems and administration – maintain accurate case records, documentation and information across relevant systems, while supporting the team's day-to-day administrative activities.
Main objectives for this role:
Provide reliable and effective support to the Safety and Incident Response team in managing on-tour incidents.
Develop an understanding of EF's Safety-First Program, operational processes and incident response procedures.
Put the customer first by providing thoughtful, empathetic and service-minded support.
Communicate clearly, professionally and collaboratively with internal stakeholders and other relevant parties.