Customer Support Specialist
FP Markets · Remote
FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (Remote) in APAC region.
Responsibilities:
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
- Educating clients on how to use the Company’s website and trading platforms
- Communicating with clients regarding the company’s products and services via telephone, email and live chat
- Assisting other departments
Candidate Profile:
- Excellent written and spoken English
- Strong communication skills across live chat, email and phone
- Customer oriented mindset with good problem solving ability
- Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
- Willingness to learn and adapt in a fast-paced environment
- Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8
- Ability to work on public holidays and one Saturday & Sunday a month
Why us:
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- Fully remote work
Journey to FP Markets
- Initial Interview with HR (30-45 minutes)
- Interview with your future manager (45-60 minutes)