Field Training Manager - Dunkin'
Inspire Brands · Georgia
As a Dunkin’ Field Training Manager, you will be a part of a fun, exciting culture that goes beyond training. Partnering with your Dunkin’ colleagues, you will use your experience and expertise to support our Franchisees through implementing and training national & regional initiatives.
Passion for success and building strong relationships with Field Operations, Franchisees and their Above Restaurant Leaders will be the foundation to influencing a culture centered around high performance and accountability which embodies our values and delivers on our brand promise.
RESPONSIBILITIES
- Leads all training activities for new initiatives including product rollouts, guest service initiatives, processes, technology, and systems
- Facilitate virtual and in-person training experiences consistently using effective adult learning principles
- Presents content during regional meetings and training sessions with the Above Restaurant Leader audience
- Utilize project management tools and disciplines to execute project processes, including risk management, issues resolution, change management, quality assurance, and document management.
- Drives engagement in support of the initiative to influence franchisees to embrace the needed change within their business unit
- Actively partners to build relationships with cross functional team members, franchisees, and their above restaurant leaders to influence adoption of training principles.
- Collaborates with field team to diagnose root causes for knowledge gaps, operational and training problems, and articulate potential solutions
- Acts as an ongoing Subject Matter Expert for franchisees and their Above Restaurant Leaders for brand initiatives.
- Participates in meetings with franchisees and cross functional team to strategize market and network plans, provide expertise and consulting as needed
EDUCATION QUALIFICATIONS
- Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience
EXPERIENCE QUALIFICATION
- 5-7 years Experience in restaurant and/or retail Training, Operations, or multi-unit management
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
- Ability to work independently with minimal supervision and prioritize tasks accordingly
- Ability to work in a fast-paced setting
- Must be able to build credibility and trusting relationships
- Good oral, written and interpersonal skills
- Project Management skills
- Strong organizational, planning and time management skills
- Ability to influence & persuade without authority
- Demonstrates strategic thinking with strong problem-solving skills
- Strong technical skills in Microsoft Office products including Excel, PowerPoint and Outlook or equivalent
- Ability to conduct meetings and facilitate effective and engaging trainings in person and virtually.
- Sound business judgement and decision-making skills
- Change management
- Strong presentation skills
- Recognizes and provides feedback on better and innovative ways to accomplish objectives
- Helps identify and resolve project related risks and issues
Travel Recquired
- A minimum of 75% travel will be required in support of the position’s responsibilities.