Sales Support Associate I - APAC (Mandarin)

iSupport Worldwide · Pasig City · PHP 70,000/month (stated in the posting)

We are seeking a highly organized, proactive, and detail-oriented Sales Support Associate I to provide

pre-sales and after-sales support to customers and sales managers for APAC. This role is central to account

and order management, ensuring accuracy, compliance, and seamless coordination across functional

partners and global teams.

You will act as a bridge between sales, supply chain, and operations, managing customer accounts,

processing orders, and resolving escalations — all while driving efficiency and contributing to process

improvements.

Essential Job Functions

Account Management

Set up and maintain customer accounts and details in CRM/ERP systems, (Oracle EBS/HTML/Salesforce).
Ensure accurate mapping, documentation, and timely updates of customer information.
Support the sales team in handling customer inquiries and providing exceptional service.
Work with customers and functional partners (sales team, Supply Chain and IT) to resolve PO issues.
Review and communicate vendor business and compliance requirements to the supply chain.
Assist in resolving product/packaging issues, vendor compliance concerns, and chargeback claims by
gathering information and supporting resolution.

Order Management

Manage the order processing workflow from PO receipt through validation, confirmation, fulfillment, and shipment/delivery, ensuring accuracy, completeness, and timeliness at each step.
Verify PO information for accuracy and completeness.
Check orders against inventory and forecasts to ensure availability.
Collaborate with cross‑functional teams (Sales, Supply Chain, Logistics, Finance) to align orders with
customer requirements and drive timely sales recognition, invoicing, and payment collection.

Data & Reporting

Maintain item setup details, pricing, and product specifications in databases and customer portals.
Prepare basic business reports, track sales metrics, and assist with customer presentations.

Performance & Improvement

Requirements

Education and Experience

Bachelor’s degree in business administration, Marketing, or related field (or equivalent work experience).
Minimum 2 years of experience in sales support, account/order management, or supply chain — preferably in consumer goods.

Proficiencies Required

Must be able to speak and write Mandarin fluently
Experience working with international clients and multicultural teams.
Knowledge of CRM/ERP systems (Oracle E‑Business Suite, Salesforce, Centric) is an advantage.
Strong proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Excellent written and oral communication skills in English.
Analytical mindset with problem‑solving ability and attention to detail.
Ability to work independently and collaboratively in a fast‑paced environment.
Strong work ethic, reliability, and adaptability to changing business needs.
Familiarity with consumer products, logistics, and vendor compliance preferred.

Benefits

Free lunch meal, fruits, snacks, and drinks
Onsite gym with a free professional instructor
Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
Weekly engagement activities with prizes that are up to 3,000 PHP
Free upskilling academy to improve your performance and skillset
State-of-the-art facilities from toilets to your workstation
Amenities such as sleeping quarters, game area, chat room, shower room