Operations Support Representative
Mouser Electronics · Kowloon
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS
- Accurately and efficiently analyze the customer data and categorize them as per the organizations requirements, while maintaining a high level of commitment to achieve quality and productivity goals.
- Proofing material, reviewing discrepancies, and responding accordingly with a high focus on attention to detail.
- Professionally communicate with customers globally via email/phone to verify their operations and update the Mouser database accurately and efficiently.
- Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization.
- Electronic filing, keeping records, and preparing and documents using an OCR software.
- Working independently, or as a team contributor, towards excellence in quality and results driven.
Regular attendance at work is an essential function of the job.
SKILLS & CERTIFICATIONS
- Detailed and thorough in work habits.
- Ability to work under the pressure of deadlines.
- Good communication skills, both verbal and written, in English and local language (if different).
- Able to type data for long periods of time.
- Proficient in typing and math.
- Proficient with internet, Microsoft Word, Excel, Outlook, and other software.
- Able to use, read, and interpret spreadsheets, and printed reports.
- Good knowledge of the electronics industry is preferable.
Operations Support Representative I
- Bachelor’s degree in a related field preferred.
- 1+ years of experience within electronic industry is preferable.
Operations Support Representative II
- Act as a Subject Matter Expert and provide floor support to resolve process queries.
Requirements
- Bachelor’s degree in a related field preferred.
- 2+ years within electronic industry experience required. For internal candidates, experience can be a combination of internal and external experience.
Operations Support Representative III
- Provide training to new joiners and guide them through on the job training in the absence of Senior Operations Support Representative.
Requirements
- Bachelor’s degree in a related field preferred.
- 4+ years within electronic industry experience required. For internal candidates, experience can be a combination of internal and external experience.
Senior Operations Support Specialist
- Provide training to new joiners and guide them through on the job learning.
- Do quality checks of the work carried out by the employees and provide appropriate feedback.
- Assist Department Management with task assignment and report preparation.
- Team subject matter expert.
Requirements
- Bachelor’s degree in a related field preferred.
- 6+ years within electronic industry experience required.
- Internal candidates:
- Experience can be a combination of internal and external experience.
- Minimum Highly Effective performance in current role.
Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations. The Operations Support Representative is responsible for supporting department objectives. This is accomplished through precise, accurate, and prompt completion of job duties.
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