Administrative Assistant- Switchboard Operator

Pullman Regional Hospital · Patient Accounts Center · $20.46–$32.84/hr (stated in the posting)

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Pay Range:

The base pay range for this position is

however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Job Title: Switchboard Operator

Work Schedule for this Position: Monday - Friday 8am - 5pm

Company Statement:

Pullman Regional is an innovative, patient-focused, multi-disciplinary based work environment where all members of the team contribute to the exceptional care of our patients and the community.

Position Overview:

Receive and accurately route phone calls through the organization’s telephone system in a timely, professional, and friendly manner.  Must be able to handle a high volume of calls while maintaining careful attention to detail and accuracy. Must be reliable as this is a high-performance role. Credentialing Services tasks to include payer enrollment, revalidations, and other miscellaneous tasks as required by payers.

A Day in the Life:

• Answer incoming calls for Pullman Regional Hospital.
• Efficiently connect callers to the appropriate extension.
• Provide exceptional customer service.
• Assist with clerical tasks between phone calls (scanning documents into our electronic medical record, filing, etc.)
• Obtain information from agencies or sources to complete projects and reports as needed.
• Conduct audits to ensure the accuracy of completeness of
• Punctual and regular attendance is essential responsibility.  The expectation is that the employee will be present for all scheduled shifts.

About You!

This Job is For You if You Have:

• High school diploma or equivalent.

• Exceptional communication skills to interact with patients and colleagues.
• Excellent organizational skills to manage multiple tasks efficiently.
• Meticulous attention to detail to ensure accuracy.

A Wow if You Have:

• Prior experience with a switchboard or multi-line phone service.

Company Perks:

Our employees are our most important asset and that’s reflected in our benefits. Pullman Regional is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Health Savings Account, and Paid Leave Time
• Employer Paid Life Insurance and Long-Term Disability
• Retirement with Employer Matching Contributions
• Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability
• Services Discount and EAP Resources

A Few More Important Points:

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Disability Contacts:

Applicants with disabilities who require assistance or accommodation should contact Human Resources at humanresources@pullmanregional.org

Current Pullman Regional Employees:

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