Guest Services Supervisor - Full Time (Harrah's Hoosier Park)
Caesars Entertainment · Anderson
Responsible for the daily operations of the Admissions and Rewards Center area to include the supervision of Marketing Operations Leads and Representatives.
Directly supervises up to 25 employees in the Guest Services Department. Is responsible for the overall direction, coordination and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
DIRECTLY SUPERVISES: Guest Service Lead